Debt Collector - Consumer Credit Controller

Fantastic opportunity for an experienced  telephone debt collector / consumer credit controller, to earn generous commission on all individual collections with a dynamic, expanding claims management company. Basic £22k to £23k, realistic On Target Earnings 60k.

Working from a sales ledger, you will be responsible for collecting service fees from customers. Generally customers are only liable for a fee once they have received a successful outcome, so it's a "win-win" situation. Your duties will include:

• Collecting fees from the customer (consumer debt). Liaise directly with customers via telephone and e-mail. Ensure the customer account is accurately up to date
• Help the payment process run smoothly
• Take credit card payments over the telephone, via a PDQ machine
• Chase payment of the fee if they have not settled on time
• Work with customers if they have a problem in paying the fee, to understand why and to identify solutions. This may include negotiating a payment plan in line with customer and business needs.
• Posting and allocating cash received to customer's account / reconciling customer accounts, using the in-house system.
• Sending out debt collection and default letters and dealing with any queries.
• Liaising with the Legal team regarding any legal action needed.
• Liaising with other departments to resolve any customer invoice queries.

 Experience Required / Person

• Business to Consumer Credit Control / Debt Collection experience
• Comfortable dealing with the general public
• Experience of a target driven credit control and collections role
• Happy making a high volume of outbound calls
• Great customer service skills
• Excellent communication skills
• Strong and confident telephone manner
• Enthusiastic and hard working, self motivated
• Work well in a busy environment
• Good working knowledge of MS Office applications (Excel, Word)

Other information

Immediate start / short notice an advantage

Must be able to commute to Loughton, Essex IG10 ( Central Line)

Free parking available.

Full Time position - Monday - Friday 09.00h - 18.00h