Data Analyst

Data Analyst

Our client is a market leading retailer experiencing continued growths who are now seeking a Data Analyst to join the customer care team. We are seeking an analyst who is passionate about the customer experience. The company is a very strong position and have a unrivalled culture focussing on high levels of colleague engagement and focus on the customer experience. The company offers excellent opportunities for career progression as well as a comprehensive benefits package.

Role

As a Data Analyst you will be responsible for gathering appropriate data sources, checking the integrity and accuracy of data, data entry (from one source to another), interrogating the data to spot trends and exceptions.  You’ll collate your findings into pre-agreed formats, provide insight/commentary/interpretation and then publish/distribute it to pre-agreed decision makers

Key responsibilities:

Reporting

• Produce Operational Performance and Customer Experience reports in a timely fashion
• Create and maintain dashboards reporting, tailored to the appropriate the audience
• Stake holder for customer care data and reporting

Process Improvement

• Work closely with stakes holders to evidence and validate improvement suggestions
• Work closely with Management to highlight performance improvement issues/opportunities

Incident Management

• Produce ad hoc reports to evidence live issues and offer solutions

Key skills:

• SQL Querying
• Experience of Microsoft BI cloud
• Some Database Development and DBA Skills- Microsoft SQL Server
• Knowledge of web technologies such as ASP, JavaScript, XML, CSS, Ajax
• Good reporting skills, use of Pivot Tables, Macros etc
• Knowledge of Email CRM system (ideally egain)

Please apply below if you have the required skills and experience for the role.

Resonate is a not for profit recruitment company acting on behalf of our client.