Danish Customer Support Agent (Ecommerce)

As part of the team our people get involved and continually contribute with feedback and ideas to improve the way we work and the way we interact with our customers. Our people are expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner.

RESPONSBILITIES:

• High level of professionalism and customer service skills
• Responsible for resolving customer queries via email and telephone.
• Maintain and promote a positive attitude whilst meeting productivity goals.

ESSENTIAL REQUIREMENTS:

• Fluency in written and spoken English & Danish
• 6-12 months excellent Customer Service experience
• Proficiency with MS Office, Internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software technologies.
• Ability to work in a customer-focused, target-driven environment and experience in communication with external customers (Email & Phone)
• Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions.
• Conveys information concisely and effectively. Excellent communication skills both verbal and written.
• Demonstrated initiative and a well developed sense of urgency and follow through.
• Ability to multi-task, plan and organize.

Terms and Conditions

HOURS OF WORK:

40 hours per week on a rotational shift pattern - Mon-Sun 8am-5pm

Salary:

£15,642 per annum (taxes to be deducted)

Please note that the salary reflects the low cost of living in Belfast.

BENEFITS:

• The opportunity to travel and work abroad in a multi-lingual environment
• Performance Related Pay
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 28 days holiday (rising after 2 years)
• Stakeholder Pension Scheme
• Team and Concentrix events

RELOCATION PACKAGE:

• Reimbursement of travel costs (up to £250)
• Accommodation provided on arrival in Belfast
• Relocation class on first day at Concentrix
• Ongoing relocation support
• Advance of salary (if required)