Customer Stock Administrator - KNOWHOW Devon & Cornwall CSC

1. Core Purpose:

Co-ordinating the day-to-day administration tasks relating to the Customer Service Centre (CSC). Providing efficient administrative support for field operatives to ensure maximum performance is achieved and customers receive outstanding service.

Support Customer and Stock Administrator (level 2) as required.

2. Accountability and Impact

Support the field operatives assigned to the CSC to ensure they can operate efficiently.

To be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Following a logical process to ensure speedy resolution in line with CSC Service Level Agreements (SLA’s), keeping customers, systems and documentation updated and maintained throughout the query.

Maintain effective communication links with CSC field operatives using system tools to provide and record accurate information and to liase with central colleagues where necessary.

Dealing with all general correspondence and telephone based duties, compiling information for putting together reports and then generating them. Filing, updating system records, checking accuracy of daily activities and assisting with the day to day running of the Distribution Centre.

Support the Customer and Stock Administrator (level 2) to manage stock inventory, including stock transfers, returns and discrepancies.

Monitor LDO orders and JRS jobs to ensure all customer repairs are updated correctly on the operating system to ensure compliance. Ensure that serial numbers and IRIS codes captured and errors resolved quickly.

To promote and contribute to a Site environment that encourages colleague involvement to achieve continual improvement and the engagement of the people.

3. Leadership

No direct reports.

4. Applying Knowledge

Communication Skills: To effectively communicate with customers and colleagues Musing appropriate behaviours and system tools. Ensures the relevant information is communicated and reported to all levels and where necessary business partners.

Systems: Daily use of LDO and JRS

Operational Knowledge: To work effectively and support field-based colleagues and Customer and Stock Administrator (level 2).

5. Working With Others

With Service Centre Supervisor.

Daily feedback is required to line management updating them on issues and activities. Seeks advice and guidance from immediate managers to resolve issues and develop self.

With colleagues

Hands on role dealing with administrative tasks. Liaising with colleagues in the relevant business areas with ownership for ensuring the tasks are achieved in line with agreed timescales, site procedures and protocol.

Other Departments

Working alongside all colleagues and reporting back relevant information and data to ensure that all administrative tasks are completed.

Skills and Knowledge

Essential

Focussed on Customer Service.

Pays attention to detail.

PC literate - Excel, Word.

Effective Communication skills.

Planning and organising skills.

Ability to work as part of a team.

Desirable

Some experience of administration tasks for example recording information, filing, report generating.

Some knowledge of the operating principles of warehousing and distribution.

LDO computer system - branch and customer ordering screens, categories plus debrief procedure.

JRS operating system - updating repair progress and compliance to ensure recovery.

Why join us?

Wherever you join us, you’ll receive top level training and excellent development opportunities. You can also expect a competitive salary and an excellent benefits package that includes a competitive pension scheme, company bonus, store discount and childcare vouchers.

Closing Date: 22nd May 2013

Salary: £15,000 per annum

Be part of something Bigger!