Customer Services Administrator

Customer Service Administrator - Hamilton - £14, £16,500 - Top Facilities Management Company

Location: Hamilton

Hours of Work: Monday - Friday, 09:00 to 17:00

Salary: £14,500 to £16,500

Customer Service Administrator

Europa Support Services are currently seeking a Customer Service Administrator to support the Workspace Services division of the Company.

Europa is committed to a heritage of professionalism and quality that makes us a respected supplier of integrated services in our industry.  We offer a range of contractual services to cover the most demanding of service needs.  We work with leading "blue-chip" organisations and understand that across the markets we serve, flexibility is needed in the delivery of our services, this is reflected in the operation of our organisation and the "partnering" principles customers seek.  At Europa we recognise that the growth and success of our company is dependent on the people we employ and the way that they are developed and stimulated within our organisation.

The key responsibilities for the Customer Service Administrator will include:

This role will include a variety of tasks including the following:

• Complete sales orders accurately and in line with Company procedures - ensuring all orders have PO numbers and have been signed off by client and/or team leader

• Ensure all sales/purchase order details are entered onto Company systems

• Ensure all client orders are acknowledged and entered on to Company reports

• Ensure all clients receive a copy of our order acknowledgement either via e-mail, fax or post

• Liaise with suppliers/ customers re deliveries
• Liaise with Delivery and Installation team re scheduling of deliveries, QRs and facilitator requests ensuring SLA is achieved

• Ensure all delivery folders are complete and passed to D&I team

• Liaise with Project Managers to ensure smooth transaction of helpline requests to furniture orders

• Liaise with sales team on a regular basis updating them on client orders and/or enquiries

• Liaise with finance department re inaccurate costings on purchase invoices and report back any pricing issues to team leader

• Ensure all take off’s / quotes are completed accurately and signed off by team leader

• Complete RBS reports in line with Company deadlines

• Assist elsewhere in Customer Service team if workload demands

• Raise invoice requests and send to finance department

• Raise POs for sub - contractors

• Liaise with Team Leader on a daily basis re client queries and/or issues

• Deal with all telephone enquiries to the required Company standard

• Undertake general office administration & maintenance of effective office procedures and requirements

The successful Customer Service Administrator will have:

Essential:

• Computer Literate - skills in all Microsoft packages
• Good general education to include GCSE passes in English & Math
• Very strong administrative skills
• Demonstrable experience of working at a similar level and proven administrative and office skills.

Desirable:

Experience of working in a busy sales support team preferably in the office interiors or move management industry

This represents a great opportunity to join a fast growing business in a senior role.

Europa is a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 2,500 people works for and with a diverse client base across four market sectors: corporate, public, retail and utilities. Our goal at Europa is to be known as a straightforward, no nonsense operation that is easy to understand, and easy to work with

Europa is an equal opportunities employer, welcoming applications from all sectors of the community.