Job Description Our Client, once of the UK's Largest Banks are looking for Payments Advisors and Administrators to join their established payments team in St Mellon's Business Park. We are looking for suitable candidates to provide efficient and high quality customer service to their Commercial customers through successful conclusion and analysis of customer complaints whilst projecting a positive reflec...
An exciting opportunity has arisen for enthusiastic and motivated individuals to join an established and growing client based in the heart of Cardiff. You will be receiving inbound calls from the general public handling queries and updating information on a database. To be considered for this role you will have previous experience within a similar role and an excellent telephone manner. You will have the ability to identify and devel...
The Company: Serco was founded in 1929 and has since become a FTSE 100 company. Today we have over 100,000 employees worldwide. We primarily deliver quality and efficiency of essential services for many household named organisations mainly in the public sector. Serco purchased the listening company in 2011 and has since diversified into providing quality outsourced contact centre services to commercial businesses. Our Cardiff ...
Job Description An exciting opportunity has arisen for a technical customer service advisor to work in Cardiff City Centre. This is a full time position. The ideal candidate will have a strong passion for customer service, and will have have experience of dealing with customers technical enquiries, ideally within the telecoms industry. Excellent communication skills Previous customer service experi...
Job Description An exciting opportunity has arisen for a technical customer service advisor to work in Cardiff City Centre. This is a full time position. The ideal candidate will have a strong passion for customer service, and will have have experience of dealing with customers technical enquiries, ideally within the telecoms industry. Excellent communication skills Previous customer service experi...
Job Description An exciting opportunity has arisen for experienced Sales and Customer service Advisors to join a large team in Cardiff. The successful candidates will have a passion for providing a first class service to customers over the telephone, and for delivering sales through service. Job Description: To respond to customer inbound calls Identify sales opportunties, and upgrade/ cr...
Job Description An exciting opportunity has arisen for experienced Sales and Customer service Advisors to join a large team in Cardiff. The successful candidates will have a passion for providing a first class service to customers over the telephone, and for delivering sales through service. Job Description: To respond to customer inbound calls Identify sales opportunties, and upgrade/ cr...
Our client based in Cardiff City Centre is looking to recruit Inbound Customer Service Representative's on a temporary to permanent basis.Main Duties/Responsibilities Main Duties/Responsibilities Sales / Customer Service Key Duties: Provide exceptional customer service in dealing with customer queries Ability to promote special offers, up-sell and cross sell To advise customer...
Job Description Our client, one of the UK's largest banks, are currently looking for a Temporary Customer Service Executive to join their team on the outskirts of Cardiff in Pentwyn Pay Rate: £7.50ph Working Parameters Between - Monday – Saturday 8am – 10pm and Sunday 9am – 5:00pm. JOB SPECIFICATION To work as part of the Contact Team providing exceptional customer service to our clie...
We are currently looking for a Dutch speaking customer service professional to join a renowned manufacturing business, providing after sales care to existing customers. You will join a small team of very experienced advisors, and be responsible for managing your own European customer base. Your job will be to manage the relationship throughout the product repair cycle, liaising with internal departments to ensure a seamless service....
We are currently looking for a Nordic (Norwegion, Swedish and Danish) speaking customer service professional to join a renowned manufacturing business, providing after sales care to existing customers. You will join a small team of very experienced advisors, and be responsible for managing your own European customer base. Your job will be to manage the relationship throughout the product repair cycle, liaising with internal department...
An exciting opportunity has arisen for enthusiastic and motivated individuals to join an established and growing client based in the heart of Cardiff. You will be receiving inbound calls from the general public handling queries and updating information on a database. To be considered for this role you will have previous experience within a similar role and an excellent telephone manner. You will have the ability to identify and devel...
Job Description We are currently recruiting for Italian speaking Customer Service Help desk Advisors to work for a small helpdesk based in Cardiff City Centre. This role is to provide technical support for a mobile phone organisation, ensuring the customer is serviced at the highest levels at all times. You will be taking inbound calls and advising customers and giving advice and support to iss...
Job Description We are currently recruiting for Italian speaking Customer Service Help desk Advisors to work for a small helpdesk based in Cardiff City Centre. This role is to provide technical support for a mobile phone organisation, ensuring the customer is serviced at the highest levels at all times. You will be taking inbound calls and advising customers and giving advice and support to iss...
We are looking for individuals who are dynamic, quick thinking and have a passion for results. Our client based on the outskirts of Caerphilly are looking for Customer finance advisor to work with them on a new project The business is expanding and needs confident staff that have a background in financial service organisations. Your job role will involve: Handling calls in a professional manor De...
An opportunity has arisen for multiple Sales Through Service Representatives to join Conduit UK. Company: Conduit UK Job Title: Sales Through Service Representative Location: Cardiff City Centre Hours: 30-40 hrs per week Opening Times: Mon-Sun 7am-11pm Salary: £6.25-£6.75 per hour &...
A fantastic opportunity has arisen for a full time case progressor. The role of the case progressor is to proactively progress transactions, managing both inbound and outbound telephone calls ensuring effective communication between all parties. The ideal candidate will have a good understanding of the conveyancing process for sale and purchase sufficient enough to be able to discuss information to callers and those being cal...
Organisation Description We are currently recruiting a Customer Services Systems Co-ordinator to work for our client based in Cardiff. Due to the location of the client a car owner and driver is preferable. Job Description The role is to manage the customer claims system for the organisation and taking relevant actions to ensure a high level of customer service is maintained.<br...
Organisation Description Due to success in their market my client, a well established and recognised company both internationally and in Wales, are recruiting for an experienced Business Manager to head up a team of up to 10 Customer Sales Managers as well as responsibility for 120 indirect reports. This a fantastic opportunity to use your demonstrable sales management skills to lead a team of Team Leaders and Sa...
Organisation Description Our client based in Cardiff City Centre is looking for Sales and Service Team Leaders to join their team. Job Description You will be required to effectively manage an assigned team, ensuring they are motivated and monitored in line with sales targets and service performance standards, providing relevant quality coaching and training where required. You ...
Organisation Description An exciting opportunity has arisen for experiences Business Managers to work for our client, an expanding call centre, based in Cardiff City Centre. Job Description The Business Manager will lead a team of customer service advisors and their managers, to achieve operational performance standards, and deliver first class customer service whilst increasing ...
Organisation Description Our client based in Cardiff is looking for Sales and Service Team Leaders to join their team. Job Description Main duties include: - Managing a team of contact centre advisors - Inbound calls - Outbound calls - Conducting one-to-one’s - Monitoring calls Person Specification Essent...
Our client is looking for people who enjoy communicating and dealing with customers for a living. The role will involve valling existing customers to discuss there existing payments and discussing future payments. The client base are all existing and already subscribe, your role is to just make sure they are happy and see if they are happy to make another payment. It is working on behalf of a well known Local charity so you wil...
A rapidly growing and highly successful insurance business in South Wales is looking for inbound Claims Handlers to join their team in Cardiff. Key duties as First Notification Claims Handler will include: To provide an efficient and effective front line call / claims service to customers Take ownership of and personal responsibility for all customer enquiries Provide clear guidance to customers and cl...
An exciting opportunity with a city centre based call Centre for a Business Manager Leading a Team of Team Leaders and Customer Service Advisor's to achieve operational performance standards and deliver first class, first point of contact, customer service to increase the profitability of the business and to drive a culture where customers are treated fairly and properly informed Ensure services are met and business strategy i...
