Team Manager - up to £24000 DOE - Fantastic opportunity apply now Reports To: Head of Call Centre Responsibilities and duties • To organize and manage the workload of the team ensuring all team and individual targets are met through continuous coaching and motivation of the team. • Ensure all team members have the requisite skills by flagging training and development ...
Responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer service. There is a requirement for attention to detail and the ability to communicate effectively at all levels. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the assets and people allocation. Planning Flee...
Working as a Team Manager on the Ideal Shopping campaign, you will be an integral part of the Management team. You will support the delivery of a successful customer service driven campaign. You will be responsible for managing a team of circa 15 Customer Service Advisors, ensuring the successful delivery of the department objectives and targets through effective performance management, exceptional training, coaching and leadership. Respons...
A Gosforth based company that operates managed service centres in the EMEA region on behalf of the client portfolio, including many of the world’s largest banks and building societies is seeking a Collections Team Manager to join their team. Your role is to manage, lead and motivate a team of Customer Services Customer Advisors and Senior Advisors responsible for handling all contact centre activities in line with client requirements. <br ...
My client, an electronics company, is looking for a Customer Services Team Leader with fluency in French, German, Spanish, Italian or Russian. With previous experience managing a team you will ensure processes are maintained and KPI’s met along with championing key customer accounts. Duties will include providing a superior level of service, develop strong working relationships, problem solving, identify improvement opportunities and maintainin...
Responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer service. There is a requirement for attention to detail and the ability to communicate effectively at all levels. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the assets and people allocation. Planning Flee...
Responsible for the day to day running of the location with key focus being on revenue growth, people management, cost control and customer service. There is a requirement for attention to detail and the ability to communicate effectively at all levels. Promote the sale of ancillary products, optimise Key Performance Indicators (KPIs) and optimise the assets and people allocation. Planning Flee...
Team Manager - Contact Centre Inbound Customer Service Peterborough Role Profile Working as a Team Manager on the Ideal Shopping campaign, you will be an integral part of the Management team. You will support the delivery of a successful customer service driven campaign. You will be responsible for managing a team of circa 15 Customer Service Advisors, ensuring the successful delivery of the departm...
Job title: Team Manager - Performance Salary: £22,000 per annum Location : Purley, Croydon, Bromley Skills : Performance Management, Staff Appraisals, Training, Excellent Communication Skills Hours: Working on a semi shift pattern, 35 hours per week between 06:30 and 22:00. This will include weekends and bank holidays. The Role: Working within a blue chip...
Role: Bi-lingual (Italian) Customer Support Representative - Team Leader Why Blurb? Blurb is a company and a community that believes passionately in the joy of books - reading them, making them, sharing them and selling them. For our customers, holding a finished book with their name on the cover is a truly amazing feeling; it’s one of those experiences everyone should have. At Blurb, we have a creative publishin...
Our goal is to become Britain’s best general retail insurer. How? By putting the customer at the heart of everything we do. Our Team Leaders will inspire, coach and support their team to deliver an exceptional and positive experience to our customers every time. Purpose of Role Lead, motivate, develop and manage a team working across a number of personal lines products. Ensure the team members deliver the best se...
Performance Team Manager £22,000 per annum Croydon Hours this position is based on a 35 hour week shift basis. However, these hours may vary in line with business needs. There is a requirement to be on call. The days work are rotating 3 earlies (0630 - 1400), 3 lates (1400 - 2200) and 3 off. MAIN RESPONSIBILI...
24hr Call Centre Team Leader Job title: Shift Team Leader Job type: Permanent Location: Hertfordshire and Middlesex My client, a 24 hour call centre based in Hertfordshire are currently recruiting team leaders to work day shifts and night shifts leading a team of 10 – 15 call agents. As a Team Leader, you will be responsible for managing a team of Customer Service Advisors you will be responsible for ensur...
31 jobs matching this search were posted in the last week
Financial Services Team Leader £20,000 Salford Quays Platinum Financial Recruitment is currently looking for an experienced Team Leader to join a Financial Services Umbrella Company based in the heart of Salford Quays. Applicants must have previous management experience where you have been managing a team, targets and one to one meetings. Your duties will include: -Managing a team ...
Telemarketing Team Leader - Job Ref: 10009 We are currently recruiting for a Telemarketing Team Leader to work for a dynamic and growing IT company based on the outskirts of North Leeds. This is a superb role working within a fast paced office managing and motivating a small team of telemarketers. The role will also involve leading the team by example by making outbound calls to businesses, information gathering and ...
ARE YOU INSPIRATIONAL, TARGET DRIVEN AND FULL OF ENERGY WITH A HUNGER TO SUCCEED ? ARE YOU LOOKING FOR A NEW AND EXCITING ROLE WITHIN A FAST GROWING AND EXTREMELY SUCCESSFUL COMPANY ? IF YES, THIS IS THE ROLE FOR YOU Salary: Basic: £15k-£18k+ uncapped commission - OTE £24k Benefits: Uncapped performance related bonus, 2 pay reviews per annum and up t...
My client, based on the outskirts of Glasgow are currently looking to recruit for a critical role within their legal services business and requires management of a team of twelve contact centre based appointment setters who are booking appointments for Estate Planning Consultants to attend across the UK. The right candidate will have call centre team management experience and be able to motivate and drive the sales team to exceed ta...
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Date: 1 May
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Reigate, Surrey
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£30,000 - £33,000 per annum, OTE
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20 applications
Extremely successful client requires a passionate team leader / manager, experienced in managing a team with KPI’s. Whilst a financial services company, this is a fantastic opportunity for people from other markets such as General Insurance and Banking to get a foothold within a UK Top 40 employer and a company going through a rapid expansion program. The Company: Our client leads the market in their product li...
ARE YOU INSPIRATIONAL, TARGET DRIVEN AND FULL OF ENERGY WITH A HUNGER TO SUCCEED ? ARE YOU LOOKING FOR A NEW AND EXCITING ROLE WITHIN A FAST GROWING AND EXTREMELY SUCCESSFUL COMPANY ? IF YES, THIS IS THE ROLE FOR YOU Salary: Basic: £15k-£18k+ uncapped commission - OTE £24k Benefits: Uncapped performance related bonus, 2 pay reviews per annum and up ...
Organisation Description This is an exciting opportunity to grow within the Customer Services field, due to the ongoing expansion of the company the are looking for an individual to join the Customer Service Team and develop into a Customer Services Team Leader. This is a 9 month contract with a view to become a permanent opportunity Job Description To respond to...
Permanent, full time (Mon-Fri with overtime as required to cover the Centre opening hours) JOB PURPOSE To provide excellent Customer Service and Facilities Management support. PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES Customer/Support Services Manage all on site customer service queries and issues, including but not limited to: </p...
We are currently looking for a Customer Service Team Leader at Old Ford Housing Association to provide a first point of contact to customers of the Group. You will work as part of a team providing a comprehensive service for all telephone, e-mail and personal callers and administrative support to the Customer Services Team Manager. Duties will include diagnosing and raising repair orders, distributing repairs including mail box manag...
We are looking for a customer service team leader for this permanent role in Bolton. The Customer Services Team Leader will deliver service excellence to all our client customers and be responsible for motivating and leading a team. You will be able to effectively manage your assigned team. Ensure that the team is motivated, monitored and measured in line with Company targets, performance standards and ensure that gaps in...
Call Centre Team Leader required working with a multi-national outsourcing company directly in a call centre that supports the general public on their medical needs. The successful applicant will manage a team of call centre operatives on a day to day basis and support the achievement of call centre service levels and call quality targets. Team Leaders will also be expected to manage, motivate and develop team members while promoting...
World's leading office & work place solutions company, Lyreco require a Customer Service Team Leader, Mon-Fri, 37.5 hours per week working between 08.30-17.45, 9 month temporary maternity cover based in Telford Shropshire . £18,500 - £20,000 . Award winning ethical business, service driven and forward thinking. We are the largest office and work place solutions Company i...
