Job Description Our Client, once of the UK's Largest Banks are looking for Payments Advisors and Administrators to join their established payments team in St Mellon's Business Park. We are looking for suitable candidates to provide efficient and high quality customer service to their Commercial customers through successful conclusion and analysis of customer complaints whilst projecting a positive reflec...
Customer Care Professionals - home based At American Express we’re committed to providing our customers with exceptional service. Managing billions of customer interactions each year, our World Service team is in the front-line, making sure that we deliver on our commitment by going above-and-beyond every single day. Right now, we’re looking for Customer Care Professionals to join the team ...
An exciting opportunity has arisen for enthusiastic and motivated individuals to join an established and growing client based in the heart of Cardiff. You will be receiving inbound calls from the general public handling queries and updating information on a database. To be considered for this role you will have previous experience within a similar role and an excellent telephone manner. You will have the ability to identify and devel...
The Company: Serco was founded in 1929 and has since become a FTSE 100 company. Today we have over 100,000 employees worldwide. We primarily deliver quality and efficiency of essential services for many household named organisations mainly in the public sector. Serco purchased the listening company in 2011 and has since diversified into providing quality outsourced contact centre services to commercial businesses. Our Cardiff ...
Job Description An exciting opportunity has arisen for a technical customer service advisor to work in Cardiff City Centre. This is a full time position. The ideal candidate will have a strong passion for customer service, and will have have experience of dealing with customers technical enquiries, ideally within the telecoms industry. Excellent communication skills Previous customer service experi...
Job Description An exciting opportunity has arisen for a technical customer service advisor to work in Cardiff City Centre. This is a full time position. The ideal candidate will have a strong passion for customer service, and will have have experience of dealing with customers technical enquiries, ideally within the telecoms industry. Excellent communication skills Previous customer service experi...
Job Description An exciting opportunity has arisen for experienced Sales and Customer service Advisors to join a large team in Cardiff. The successful candidates will have a passion for providing a first class service to customers over the telephone, and for delivering sales through service. Job Description: To respond to customer inbound calls Identify sales opportunties, and upgrade/ cr...
Job Description An exciting opportunity has arisen for experienced Sales and Customer service Advisors to join a large team in Cardiff. The successful candidates will have a passion for providing a first class service to customers over the telephone, and for delivering sales through service. Job Description: To respond to customer inbound calls Identify sales opportunties, and upgrade/ cr...
Our client based in Cardiff City Centre is looking to recruit Inbound Customer Service Representative's on a temporary to permanent basis.Main Duties/Responsibilities Main Duties/Responsibilities Sales / Customer Service Key Duties: Provide exceptional customer service in dealing with customer queries Ability to promote special offers, up-sell and cross sell To advise customer...
Job Description Our client, one of the UK's largest banks, are currently looking for a Temporary Customer Service Executive to join their team on the outskirts of Cardiff in Pentwyn Pay Rate: £7.50ph Working Parameters Between - Monday – Saturday 8am – 10pm and Sunday 9am – 5:00pm. JOB SPECIFICATION To work as part of the Contact Team providing exceptional customer service to our clie...
We are currently looking for a Dutch speaking customer service professional to join a renowned manufacturing business, providing after sales care to existing customers. You will join a small team of very experienced advisors, and be responsible for managing your own European customer base. Your job will be to manage the relationship throughout the product repair cycle, liaising with internal departments to ensure a seamless service....
We are currently looking for a Nordic (Norwegion, Swedish and Danish) speaking customer service professional to join a renowned manufacturing business, providing after sales care to existing customers. You will join a small team of very experienced advisors, and be responsible for managing your own European customer base. Your job will be to manage the relationship throughout the product repair cycle, liaising with internal department...
An exciting opportunity has arisen for enthusiastic and motivated individuals to join an established and growing client based in the heart of Cardiff. You will be receiving inbound calls from the general public handling queries and updating information on a database. To be considered for this role you will have previous experience within a similar role and an excellent telephone manner. You will have the ability to identify and devel...
Job Description We are currently recruiting for Italian speaking Customer Service Help desk Advisors to work for a small helpdesk based in Cardiff City Centre. This role is to provide technical support for a mobile phone organisation, ensuring the customer is serviced at the highest levels at all times. You will be taking inbound calls and advising customers and giving advice and support to iss...
Job Description We are currently recruiting for Italian speaking Customer Service Help desk Advisors to work for a small helpdesk based in Cardiff City Centre. This role is to provide technical support for a mobile phone organisation, ensuring the customer is serviced at the highest levels at all times. You will be taking inbound calls and advising customers and giving advice and support to iss...
An opportunity has arisen for multiple Sales Through Service Representatives to join Conduit UK. Company: Conduit UK Job Title: Sales Through Service Representative Location: Cardiff City Centre Hours: 30-40 hrs per week Opening Times: Mon-Sun 7am-11pm Salary: £6.25-£6.75 per hour &...
A fantastic opportunity has arisen for a full time case progressor. The role of the case progressor is to proactively progress transactions, managing both inbound and outbound telephone calls ensuring effective communication between all parties. The ideal candidate will have a good understanding of the conveyancing process for sale and purchase sufficient enough to be able to discuss information to callers and those being cal...
Organisation Description We are currently recruiting a Customer Services Systems Co-ordinator to work for our client based in Cardiff. Due to the location of the client a car owner and driver is preferable. Job Description The role is to manage the customer claims system for the organisation and taking relevant actions to ensure a high level of customer service is maintained.<br...
Organisation Description Due to success in their market my client, a well established and recognised company both internationally and in Wales, are recruiting for an experienced Business Manager to head up a team of up to 10 Customer Sales Managers as well as responsibility for 120 indirect reports. This a fantastic opportunity to use your demonstrable sales management skills to lead a team of Team Leaders and Sa...
Organisation Description Our client based in Cardiff City Centre is looking for Sales and Service Team Leaders to join their team. Job Description You will be required to effectively manage an assigned team, ensuring they are motivated and monitored in line with sales targets and service performance standards, providing relevant quality coaching and training where required. You ...
Organisation Description An exciting opportunity has arisen for experiences Business Managers to work for our client, an expanding call centre, based in Cardiff City Centre. Job Description The Business Manager will lead a team of customer service advisors and their managers, to achieve operational performance standards, and deliver first class customer service whilst increasing ...
At Natwest, our vision is to become Britain’s most helpful bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and, like us, have a passion for customer service As the face of the bank, you’ll work as part of a team to ensure our customers are listened to, engaged and supported. You’ll have a variety of responsibilities ranging...
Organisation Description Our client based in Cardiff is looking for Sales and Service Team Leaders to join their team. Job Description Main duties include: - Managing a team of contact centre advisors - Inbound calls - Outbound calls - Conducting one-to-one’s - Monitoring calls Person Specification Essent...
At RBS, the vision of UK Retail (including the RBS and NatWest branch networks) is to become Britain’s most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and like us have a passion for customer service. As the face of the bank, you’ll work as part of a team to ensure our customers are listened to,...
Our client is looking for people who enjoy communicating and dealing with customers for a living. The role will involve valling existing customers to discuss there existing payments and discussing future payments. The client base are all existing and already subscribe, your role is to just make sure they are happy and see if they are happy to make another payment. It is working on behalf of a well known Local charity so you wil...
