Call Centre Advisor- (call centre) Peterborough -Temporary-permanent start date- 7th May/13th May We are currently recruiting Full Time Customer Sales Advisors to work within a vibrant call centre. You would be expected to take inbound calls from new and existing customers regarding their vehicle insurance, deal with enquiries regarding their existing ...
Customer Adviser A warm welcome In every one of our branches, helpful banking always begins with a good conversation. We believe in treating each of our customers as an individual. That’s why our in-branch Customer Advisers talk to customers one-to-one, finding out what really matters to them and identifying the products that best meet their needs. It’s all part of our goal to become the UK’s most he...
My Client based in Peterborough is currently looking to recruit a Customer Service Manager to manage a medium size team of Advisor's. This is a permanent opportunity. You will be: Providing direction and guidance to the Technical team. Managing all budgets for the department Identify and provide training and coaching as and when needed Implement and monitor all KPI's set Ability to de...
This role offers the successful candidate the opportunity to join the a busy team during the summer peak season and then support the requirements of a new customer. To ensure quality is our main focus, the successful applicant will be responsible for handling and resolving complaints from our customers globally within SLA. Key Accountabilities: - Ensure all complaints and related communications are handled in a professiona...
Customer Service Officer A warm welcome At RBS, great customer service begins with a warm welcome. Our goal is to become Britain’s most helpful bank, which is why in our branches up and down the UK we have enthusiastic, friendly and customer-focused people as the first point of contact for everyone who walks through our doors. As a Customer Service Officer, you’ll put customers at the centre of your day, m...
Manpower is currently working with a Financial Services company located in Peterborough that requires Team Leaders on a Permanent basis. Working within a busy Contact Centre, you will be expected to lead a team of consultants ensuring company targets are met whilst providing on-going training and support. This position involves shift work including some weekend and evening work so flexibility is crucial for the position. <br /...
Working as a Team Manager on the Ideal Shopping campaign, you will be an integral part of the Management team. You will support the delivery of a successful customer service driven campaign. You will be responsible for managing a team of circa 15 Customer Service Advisors, ensuring the successful delivery of the department objectives and targets through effective performance management, exceptional training, coaching and leadership. Respons...
Our client in Peterborough is looking for a Customer Service professional to join their Service Centre in a customer focused non-sales environment, dealing with inbound calls on an on-going temporary assignment. Key Accountabilities: - A passion for delivering excellent Customer Service. - Call centre or retail background. - Excellent communication skills. - Outstanding telephone manner. - Deal effectivel...
Team Manager - Contact Centre Inbound Customer Service Peterborough Role Profile Working as a Team Manager on the Ideal Shopping campaign, you will be an integral part of the Management team. You will support the delivery of a successful customer service driven campaign. You will be responsible for managing a team of circa 15 Customer Service Advisors, ensuring the successful delivery of the departm...
Fantastic opportunity for a customer orientated individual to join an expanding organisation based in Peterborough. Suitable candidates must have previous experience of dealing with Customer complaints and finding effective resolutions Responsibilities include: To ensure the After Sales Team runs to maximum efficiency. To work towards the department’s capacity to effectively resolve all complaints within 48ho...
Job Description My client, a global company with a large head office in Peterborough, require a Bilingual French/English speaker to join their ream. Your duties will include: -Receiving inbound calls from business’ and consumers -Respond swiftly and accurately to queries -Taking orders -Update internal data base You will need to have an excellent telephone manner, plus n...
Job Description My client, a global company with a large head office in Peterborough, require a Bilingual French/English speaker to join their ream. Your duties will include: -Receiving inbound calls from business’ and consumers -Respond swiftly and accurately to queries -Taking orders -Update internal data base You will need to have an excellent telephone manner, plus n...
Our reputable and expading client require a Customer focused individual to join the after sales team. Successful candidates will need: Experience in dealing with complaints A strong customer service backgound The ability to to prioritise work loads Be able to show empathy Work to deadlines Problem solving skills Responsibilities: To ensure that all Complaints after the point of goods b...
7 jobs matching this search were posted in the last week
Our local client are currently seeking an experienced and sales driven Team Leader to manage a team of up to 7 insurance professionals. This is an exciting opportunity to lead and motivate a new sales team and will involve a variety of management duties. As well as being responsible for leading your sales team you will be responsible for conducting monthly reviews, monitoring service levels and call qualities and reporting KPI's and p...
We are currently seeking an experienced Insurance Team Leader to join an expanding Peterborough based team. You will be responsible for a brand new team who will be conducting the sales and servicing of motor insurance policies. The team will sell and service these policies with existing and lapsed customers and will conduct all administration duties throughout the process. The Team Leader will be responsible for monitoring service l...
My client is seeking experienced Customer Service Agents to work part-time hours for on-going temporary assignments to start as soon as possible. Hours of the part-time shifts are: 15.00 - 20.00 Monday - Friday 1 in 3 Saturdays 11.30 - 17.30 Monday - Friday 1 in 3 Saturdays You must be available at short notice, have experience in working within a large call centre taking inbound calls and have a professional o...
Dynamic central Peterborough based client looking to recruit a Team Leader for the Administration department. Must have good listening skills and attention to detail. Have experience in team management (motivation & coaching) gained within an administration operation. Strong communication skills, be able to work on own initative and within a team. Imtermediate excel skills, ability to prioritise workload and have a flexible ...
About the Client: This instantly recognised brand that is firm favourite of companies to work for within the UK. The company has gone through a period of growth over the past few years in multiple areas. About the Role: This role is accountable for delivering the Connect end-to-end strategy through the effective operational management of the delivery centres with the performance framework being split int...
Responsible for handling customer contacts by a variety of methods (e.g. phone, email, letter, chat & social media) in a fast-paced contact centre or home working environment. You will be responsible for delivering a consistent world class customer experience by identifying and providing solutions to meet the customer needs in a timely and professional manner. Experience of working in a target driven enviro...
Interaction is working exclusively with a national security company; we are currently looking for a number of call centre executives to work a variety of shifts. Experience of working within a contact centre is desired, you will be expected to think of your feet and react quickly to client responses. You will be rewarded with excellent working conditions and the chance to progress within a national organisation. Salary r...
The Profile: Our client based in Peterborough, Cambridgeshire has a new requirement, supervising 24/7 helpline operation - responsible for line management of a team of 13, line management and SLA’s/KPIs. Experience of working within housing would be useful; however the successful candidate must demonstrate excellent man management skills, and the ability to deliver against KPI’s and SLA’s in a pressured environment. The Duties:...
The Profile: Our client, a well know brand, is currently recruiting for a Customer Services Manager to be responsible for the Customer Services function of the business and ensure an excellent standard of service is provided and maintained. The role is full time, permanent and based in Peterborough, Cambridgeshire. The Duties: •To lead and provide direction to the Customer Services team •To identify needs and provide train...
These prestigious clients who are based in Peterborough are looking for experienced Customer Service professionals. CAN YOU SPEAK FLUENT FRENCH? IF SO, THEN THIS COULD BE THE ROLE FOR YOU About the role:- Deliver effective and unique solutions to all customer enquiries Record ALL details accurately Ensure targets are met and language availability is managed effectively About the candidate: <...
These prestigious clients who are based in Peterborough are looking for experienced Customer Service professionals. CAN YOU SPEAK FLUENT GERMAN? IF SO, THEN THIS COULD BE THE ROLE FOR YOU About the role:- Deliver effective and unique solutions to all customer enquiries Record ALL details accurately Ensure targets are met and language availability is managed effectively About the candidate: <p...
Our local client are currently seeking strong and experienced insurance professionals to join their new team in Peterborough. This is predominantly a sales based role but will involve providing a high level of service to all customers and conducting the administration process form start to finish. You will be part of a new team and will need to be a pro active and driven professional to drive the business forward. You will ...
