My Client based in Peterborough is currently looking to recruit a Customer Service Manager to manage a medium size team of Advisor's. This is a permanent opportunity. You will be: Providing direction and guidance to the Technical team. Managing all budgets for the department Identify and provide training and coaching as and when needed Implement and monitor all KPI's set Ability to de...
We are looking for a number of strong customer service professionals to join our financial services based client. You will be responsible for dealing with inbound customer service requests in a timely and appropriate manner, ensuring customer satisfaction at all times. This is an inbound only environment with NO SALES. Previous call centre experience is an advantage, although candidate from other office based or retail c...
Our Financial Services client in Peterborough are looking for experienced Customer Service professionals to join their Service Centre in a customer focused non-sales environment, dealing with inbound calls only. Key Accountabilities • A passion for delivering excellent Customer Service. • Call centre or retail background. • Excellent communication skills. • Outstanding telephone manner. •&n...
Job Purpose: The Customer Service Specialist is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching, and delivering customer focused tailor made solutions. The CSS has responsibility for managing own task load by balancing new incoming requests with existing...
Working as a Team Manager on the Ideal Shopping campaign, you will be an integral part of the Management team. You will support the delivery of a successful customer service driven campaign. You will be responsible for managing a team of circa 15 Customer Service Advisors, ensuring the successful delivery of the department objectives and targets through effective performance management, exceptional training, coaching and leadership. Respons...
Team Manager - Contact Centre Inbound Customer Service Peterborough Role Profile Working as a Team Manager on the Ideal Shopping campaign, you will be an integral part of the Management team. You will support the delivery of a successful customer service driven campaign. You will be responsible for managing a team of circa 15 Customer Service Advisors, ensuring the successful delivery of the departm...
Job Description Our Financial Services client in Peterborough has a number of vacancies for experienced Customer Service professionals to join their Service Centre in a customer focused non-sales environment , dealing with inbound calls only . With your strong call centre and/or customer service background and drive, you will be taking<strong...
Job Description Our Financial Services client in Peterborough has a number of vacancies for experienced Customer Service professionals to join their Service Centre in a customer focused non-sales environment , dealing with inbound calls only . With your strong call centre and/or customer service background and drive, you will be taking<strong...
Job Description Our Financial Services client in Peterborough are looking for experienced Customer Service professionals to join their Service Centre in a customer focused non-sales environment, dealing with inbound calls only. The Candidate requires: A passion for delivering excellent Customer Service. Call centre or retail background. Excellent communication skills. Outstanding teleph...
Fantastic opportunity for a customer orientated individual to join an expanding organisation based in Peterborough. Suitable candidates must have previous experience of dealing with Customer complaints and finding effective resolutions Responsibilities include: To ensure the After Sales Team runs to maximum efficiency. To work towards the department’s capacity to effectively resolve all complaints within 48ho...
Job Description Our Financial Services client in Peterborough are looking for experienced Customer Service professionals to join their Service Centre in a customer focused non-sales environment, dealing with inbound calls only on a PART TIME basis. The Candidate requires: A passion for delivering excellent Customer Service. Call centre or retail background. Excellent communication skills. <br...
Our Financial Services client in Peterborough are looking for experienced Customer Service professionals to join their Service Centre in a customer focused non-sales environment, dealing with inbound calls working on an Australian based project 7 nights on 7 days off NIGHT SHIFT 21.30 - 8.00 on a 12 month fixed term contract. Key Accountabilities - A passion for delivering excellent Customer Service. - Call centre or...
Our reputable and expading client require a Customer focused individual to join the after sales team. Successful candidates will need: Experience in dealing with complaints A strong customer service backgound The ability to to prioritise work loads Be able to show empathy Work to deadlines Problem solving skills Responsibilities: To ensure that all Complaints after the point of goods b...
17 jobs matching this search were posted in the last week
Our local client are currently seeking an experienced Insurance Team Leader to join their expanding Peterborough team. This is an exciting opportunity for a down to earth and driven individual who is passionate about providing an exceptional level of customer service. You must be able to motivate those around you whilst ensuring that the business service levels are consistently being met. You must be able to deal with a wide ...
Working within a team you will provide administrative, telephone and technical support to the wider team. This role is permanent and is 37.5 hours a week worked on a rotational shift basis covering 8am - 8pm Monday’s to Friday’s and 9am - 5.30pm on Saturday’s. The Duties: • Retrieval of recorded calls • Preparing and issuing customer facing correspondence • Input details of new details on to the database • Manage...
At Regus, we're leading a business revolution - with over 1 million clients and growing - we're building a brand new sector that's growing rapidly all over the world. We're helping businesses of all sizes adapt to the changing needs of mobile working, global growth and the demand for flexible working - in short- we make business happen. You'll lead the customer service team that makes our innovative workspaces the place to be for our...
Role Purpose To be responsible for ensuring that Operations provide a service that meets the requirements of both our clients and the business. This role is based in Peterborough, however is responsible for the European function within the business. Supervision of team to ensure that all work is completed within SLAs and meets required deadlines and cut-off times. Key Tasks Supervision of the team reporting dail...
Sales and Service Representative Job Description RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services in over 130 countries, setting new standards in the industry. We achieved this through our strong track record of delivering award winning customer service and leading edge propositions as well a...
Organisation Description I have a permanent vacancy for a Senior Team Leader to provide leadership, guidance and support to a team of approximately 4 Team Leaders. The role holder will take overall responsibility for ensuring the team deliver the business objectives in an efficient and professional manner. A background in financial services would be desirable for this position. <br ...
Organisation Description I have a permanent vacancy for a Senior Team Leader to provide leadership, guidance and support to a team of approximately 4 Team Leaders. The role holder will take overall responsibility for ensuring the team deliver the business objectives in an efficient and professional manner. A background in financial services would be desirable for this position. <br ...
Our client is currently recruiting for four experienced team leaders who have drive and ambition to help the business grow and achieve great results. The successful candidates will lead and develop a team of advisers to enable them to maximise sales and customer service opportunities Key Responsibilities include: Monitoring and managing team achievement of key performance indicators. Developing and coaching team memb...
Contact Centre Partners are pleased to be working with a dynamic, forward thinking business that is currently expanding its call centre. As the Call Centre Team Leader you manage a team of 10-12 Advisors all delivering an excellent customer service and experience, through both sales and service. The Call Centre Team Leader will be responsible for the coaching and development of its workforce force through 1 2 1's, PDP's, Call Coaching and M...
We are currently seeking an experienced Insurance Team Leader to join an expanding Peterborough based team. You will be responsible for a brand new team who will be conducting the sales and servicing of motor insurance policies. The team will sell and service these policies with existing and lapsed customers and will conduct all administration duties throughout the process. The Team Leader will be responsible for monitoring service l...
My client is seeking experienced Customer Service Agents to work part-time hours for on-going temporary assignments to start as soon as possible. Hours of the part-time shifts are: 15.00 - 20.00 Monday - Friday 1 in 3 Saturdays 11.30 - 17.30 Monday - Friday 1 in 3 Saturdays You must be available at short notice, have experience in working within a large call centre taking inbound calls and have a professional o...
Responsible for handling customer contacts by a variety of methods (e.g. phone, email, letter, chat & social media) in a fast-paced contact centre or home working environment. You will be responsible for delivering a consistent world class customer experience by identifying and providing solutions to meet the customer needs in a timely and professional manner. Experience of working in a target driven enviro...
