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Customer Services Manager jobs in Peterborough

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My Client based in Peterborough is currently looking to recruit a Customer Service Manager to manage a medium size team of Advisor's. This is a permanent opportunity. You will be: Providing direction and guidance to the Technical team. Managing all budgets for the department Identify and provide training and coaching as and when needed Implement and monitor all KPI's set Ability to de...
About the Client: This instantly recognised brand that is firm favourite of companies to work for within the UK. The company has gone through a period of growth over the past few years in multiple areas. About the Role: This role is accountable for delivering the Connect end-to-end strategy through the effective operational management of the delivery centres with the performance framework being split int...
The Profile: Our client, a well know brand, is currently recruiting for a Customer Services Manager to be responsible for the Customer Services function of the business and ensure an excellent standard of service is provided and maintained. The role is full time, permanent and based in Peterborough, Cambridgeshire. The Duties: •To lead and provide direction to the Customer Services team •To identify needs and provide train...
Role Purpose: The Client Management Team Leader manages a team of 6 Client Managers (as well as 1 Admin staff) servicing Western Union Business Solutions (WUBS) customers. Responsible for the daily management of their team ensuring all Client Managers achieve performance KPIs whilst motivating their team members to deliver the highest standards of customer service. The Team leader manages a monthly call coaching p...
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