Client Services Manager, London An opportunity for a Client Services Manager with experience in a digital environment to join a highly entrepreneurial, fresh workplace, leading the client services team. As a Client Services Manager you will be part of a young vibrant business which has established itself as an industry leading brand within the student marketplace. Since their launch in 2005 they have experienced phenomen...
We have an exciting opportunity for a Head of Customer Services to join our client based in Central London . They are a leading UK brand with locations across the UK. This will be an initial twelve month fixed term contract as a Head of Customer Services with possible scope for extension . Our clients have an open, lively and diverse environment, where every employee can make a contributio...
Telecoms company based in the City of London has a fantastic opportunity for 2 Service Delivery Managers (SDM) to ensure complete Customer care, including service delivery and continual management of their Global Network Services to their B2B Customers. The SDM role is varied and essential to the success of this organisation. You will work closely with the Global Customer Service and Sales Teams to ensure that the on boarding expe...
We are looking for a French and Spanish speaker on behalf of our client. Excellent company to work for In this role you will be responsible for managing the day to day running of the call centre. You will be answering phones to log and respond to general enquiries and customer complaints. You will also be dealing with the management of our content delivery function. Handling bookings with external v...
About us We have 6 sites based in strategic and accessible locations across the UK alone… Globally we have over 52,000 employees based in 135 offices, spanning 26 countries. Our company Ethos is based on the following 3 factors Vision - We have a defined and structured vision to ensure we have talented individuals to carry us forward as we expand. This is reiterated in the fact that a high number of employees ...
Customer Service Manager -£22 - £25K, depending on experience Hours: Sunday to Thursday 11 - 8pm Location: Shoreditch Incredibly well spoken and driven? Love travel? Like luxury homes? Some people management experience? We are currently seeking a passionate Customer Service Manager on behalf of a fantastic innova...
A rare opportunity for a highly qualified (2.1 degree) Administration Manager to join this expanding Telecoms organisation in the City of London. Your previous customer service or helpdesk management experience coupled with sales support experience ideally gained in the mobile telecoms industry, will be utilised as you manage 3-5 administrators. The role is to lead the team that provides effective administrative support to the sales team as...
Customer Service Manager, South West London; we are looking for an experienced manager to run our award winning customer service department. This is a great role for someone looking for real autonomy and the opportunity to make their mark within a company that truly values great service. The Company Abel & Cole is an award-winning online food retailer based in south London. Famous for our seasonal organic ...
A National Trade Association for the travel industry are looking for a Customer Relations Manager. The role will manage all aspects of the Customer Relations activities which will include the remote management of the outsourced Customer Relations department currently based in Mumbai This role will focus on service delivery of the Customer Relations operations and will work with all relevant departments and transport organisations to ...
JOB PURPOSE: The post holder will be providing external communications in support of the achievement of the company vision. This includes working to help facilitate a co-ordinated proactive and reactive media relations service across the East of England, South East and London. The role involves working at various locations on occasion so will come with a company car. PRINCIPAL ACCOUNTABILITIES: 1. Media relatio...
CLIENT RELATIONSHIP MANAGER - FINANCIAL SERVICES - HERTFORDSHIRE Our Client - an established and well respected name in the Financial sector are looking for a Client Relationship Manager to join their Commercial team with the objective of servicing, managing and developing existing client relationships and to identify lead opportunities for the new business sales teams. CLIENT RELATIONSHIP MANAGER - THE ROLE ...
This is a fantastic opportunity to join the team at Ladbrokes. Your role will be to help manage and sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and a drive to lead teams within a shop. We look for candidates that are fully flexible. This means that the ideal candidate MUST be flexible to work in accor...
I am looking for a Contact Centre specialist with a passion and previous experience driving Customer Experience and implementing improvements to ensure quality of service is received at all levels. About the Role: The main purpose of this role is responsibility for the user experience, from the contact centre and the website. Working closely with other areas of the business including the Customer Support teams to ensure th...
12 jobs matching this search were posted in the last week
Reporting to the Head of Development, the successful candidate will be responsible for the management of the client delivery area of the business. This is a challenging and varied role that will suit a highly motivated and organised individual who enjoys leading a team and having regular contact with customers. You will manage all new client implementations and upgrades and have the responsibility to ensure that these processes are effe...
This permanent position working within an industrial unit managing a team of customer service advisors to ensure Service Excellence is maintained with customers, ensuring that customers have confidence in the companys ability to resolve problems. Coaching, motivating and supporting staff and running feedback and debriefing sessions to resolve customer issues and identify opportunties to improve procedures. Ensure that customer records are a...
Contact Centre Partners are pleased to be supporting an international Sporting and Leisure company that are looking to recruit a Customer Service Manager to join its growing team in London. The Customer Service Manager will be managing a small team of agents within an inbound sales through service contact centre environment. This is a growing contact centre and the Customer Service Manager will be responsible for the day to day manage...
Inspirational leaders wanted. Our client is one of the fastest growing organisations in the UK. As a Team Manager you will be tasked with managing a team of 10- 12 staff. Your duty will be to take and active role in coaching, mentoring and development of your team with particular focus on ensuring that a high standard and quality of work is adhered to. The ideal Team Manager must have at least 2 years experience...
Our hi-tech client, based in Borehamwood has a requirement for a manager to oversee a team of 3 general administrators and 4 customer service/sales support administrators. This person will be responsible for putting into place targets and KPIs for the team, as well as training plans and other processes and proceedures for emproving their efficiency and performance. Suitable candidates will have: at least 2 years...
Reception Supervisor – Hotel 3 Star £19-21,500 pro rata Sifts – Monday – Sunday 5 days out of 7 07.00 – 15.30 or 15.30 – 23.00 Our client based in East London are looking for a Reception Supervisor to join their team. The successful candidate needs to have experience in managing a reception team within a hotel providing a high level of service to all clients. • Ensure KPI's and SLA's are adhere to<br /...
Finance Team Manager - EMEA LANGUAGES English LOCATION London COMPANY BACKGROUND Our client is an international financial services and management advisory consultancy. JOB RESPONSIBILITIES In order to manage and coordinate their team of financial auditors, they wish to recruitment an Aud...
Our Client is an established supplier of chemicals and food ingredients to a wide range of UK businesses. They also source chemicals and formulations for use in product development for their customers. They are now seeking a Customer Services Manager - Chemicals. This position will be office based in West London . It is a full-time permanent role and will report to the Director. Key Responsibilities ...
The main duties of the role are as follows; Supervising a team of two. Taking customer orders Dealing with delivery schedules and logistics partners. Working closely with other departments to ensure a smooth supply chain process. Dealing with general queries related to pricing, product information and suitability. Taking ownership for issues and liaising with the sales function. <...
Main objective Analyze the current retention and VIP customer life cycle, user experiences, and key customer touch points and adapt existing communications, develop innovative personal communication and intervention strategies to strive to improve the overall player values and retention rates in their player segments Where required, based on local/country-specific legislation, awareness, maintenance and reinforc...
We are currently recruiting for an experienced Head of Customer Care to work for a high profile residential developer to strengthen their growing customer care team throughout the East London and Essex region. This position is permanent, and will pay a salary of £55,000 p.a. Our client is a leading residential developer within the UK, with an ever growing reputation for the quality of their product. This is an excellent opportun...
About the Client: Our dynamic client is a leader in it’s field and has grown substantially through organic growth and acquisition. To support this growth they currently operate a network of 7 service centres internationally, that provide internal customer and development support. The Head Office is in London. These sites total c.400FTE but this will grow and include Helpdesk, Contact Centre and Software Development Centres so...
