Senior Call Centre Manager Yorkshire/Humberside £45,000 - 70,000 +benefits This is an exciting opportunity to join a fast paced financial services organisation at a time of restructure and change. With responsibility for 140 Advisors through 10 Team Leaders, we are looking for a driven and passionate Senior Call Centre Manager who can upskill and motivate the 10 direct reports whilst keeping an eye upon the comm...
About Our Client Our client is an established leader in a technical field and are seeking a Customer Service Team Leader to join their existing team. The position is responsible for the day to day management of a team of service advisors, who are in continual contact with prospective and existing customers. The successful candidate will have a strong background within customer service and have proven experience of team management. The ...
We are urgently seeking an experienced 'Contact Centre Team Leader’ to manage a team of advisors at a Top Private Hospital in West London. The team are customer service focussed but there is a large amount of 'soft selling’ to potential users of the Health Service. The successful applicant will be instrumental in supervising the team and leading from the front Previous Medical industry experience would be a bonus...
This is an exceptional opportunity to work for a leading global organisation with their HQ in Henley. You will be responsible for the tactical implementation of Client Service strategies that will ensure a high standard of resolution to client queries and complaints whilst operating within the appropriate frameworks. Duties will involve: • Engage, motivate, support and develop a team of Executives to provide outstanding se...
Team leader, you should have run a team and be used to management of the team. Dialler experience desirable. You must be used to high volume calls some of a difficult nature. this is an outbound roles. hours monday to friday 1.00pm til 9.00pm good prospects offered. ...
Organisation Description A permanent position has become available, based in Manchester City Centre for a Screening and Compliance Department The overall purpose of the role is to manage the evening team of Screening and Compliance Executives in a large office environment. To support the continuing success of the division the Manager must ensure that candidate packs pass through all relevant areas in a time...
Call Centre Manager Birmingham £40,000-50,000 My client is a B2B organisation with an entrepreneurial culture where expansion and change are a daily occurrence. They are now looking for a driven and motivated Call Centre Manager with the ability to lead up to a 100 seat multi-channel contact and reservations centre. YOU MUST HAVE THE FOLLOWING SKILLS: Current experience of leading a similar ...
Experienced Team Manager required for this innovative, fast growing Private Medical Insurance business. My client has a strong reputation as one of the market leaders in the PMI sector and continues to deliver a range of outstanding products in a competitive marketplace. They are currently looking for a highly experienced Team Manager to join their business and make a substantial impact on the service levels being delivered. W...
Contact Centre Partners is delighted to be supporting this 'not for profit' organisation with its recruitment of a Contact Centre Project Manager (6 month FTC) for its operation based in London. The focus of the project which you will be responsible for is change and transformation, both from a business operational and culture perspective. You will assess the needs of the organisation and introduce new telephony technologies an...
We are seeking a Call Centre Manager to assist with the day to day management of a busy customer service contact centre. Working alongside the Operations Manager to deliver outstanding service to all B2C customers. Great opportunity to work for an expanding operation. About the Role: Responsible for productivity and performance of all Team Leaders Manage staff against agreed quality targets Create training and co...
TribePost Ltd are working on behalf of Qube GB to fill this vacancy. Available vacancy : Team Manager / Contact Centre Manager Location : Galashiels, Scotland Salary : from £17,000 per annum (Dependent upon experience) About QubeGB : QubeGB is an innovative ISP organisation, who provides a wide ran...
Our client, a highly successful and leading Financial Services organisation have the requirement for an exceptional Senior Operations Manager to join their large and growing operation. For this post we are seeking a highly commercial, strategic operator. Working within the Senior Management team and leading a team of direct reports, the successful person into this post will have the following responsibilities: Working closely with th...
Contact Centre Partners is delighted to be working with this leading financial services business as it looks to recruit a Contact Centre Manager for its operation just outside of London. Reporting to the Head of Operations, you will be responsible for the management of customer service focused leaders who themselves are responsible for the management of a mid-sized service operation. To be considered for this role you must have...
15 jobs matching this search were posted in the last week
My client who is based in Bishops Stortford have a fantastic opportunity for somebody to join them on a permanent basis as a Customer Service/Sales Manager Role: Supervising the administration of the sales order processing function and associated staff. The role is focused on improving the customer experience to ultimately drive Customer Satisfaction, retention and profitability. Workin...
About the Client: My client is a growing support services organisation who are currently looking for a General Manager - Contact Centre to oversee a c.500FTE operation. This is a hybrid role with commercial development of contracts paramount, coupled with the operational leadership of a diverse multi-lingual site. About the Role: The role will involve the operational & commercial delivery of a variety...
My client, a major player within the Financial Services arena, is looking to recruit an Interim Head of Telephony. Supporting the Managing Director of Direct Channels, you will drive up performance and assist in the implementation of strategy and sharing of best practice. You will possess the following skills/experience: Utilisation of Performance Management methodologies Ability to analyse operational MI for Str...
The Dialler Manager will be part of the contact solutions team, which is responsible for campaign strategy across the business. The successful candidate will help lead innovative thinking, pioneer the implementation of new technologies and strategies that will not only benefit our client, but remain compliant in an ever changing industry. Strong communication with all internal and external clients will be required, plus the ability to built...
Administrative Manager - Horsham We are currently recruiting for an Administrative Manager for our client based in Horsham, West Sussex. As Administrative Manager you will be managing a friendly team of four Customer Service Executives and reporting into the Operations Manager. Main Duties and Responsibilities: Managing staff in a helpdesk environment Assisting staff where needed</li...
An excellent opportunity has arisen for a Customer Contact Advisor to join the team on a full time, permanent basis - Monday - Friday. You will be responsible for: Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers Generate sales from inbound calls, using fact finding and questioning techniques to build a rap...
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Date: 1 week ago
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Poole, Dorset
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£40,000 - £45,000 per annum
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10 applications
A unique position has become available to join a leading, technology focused company at Manager level. Working within their Call Centre Environment, the Operations Manager will manage and run the teams across the floor, up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: <...
A unique position has become available to join a leading, technology focused company at Manager level. Working within their Call Centre Environment, the Operations Manager will manage and run the teams across the floor, up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: <...
We are seeking an exceptionally well rounded Head of Operations for this highly demanding customer focussed environment. You will have overall responsibility for driving performance of all the Team Managers and Agents within this people orientated customer driven environment. About the Role: To inspire, lead the Customer Service Team Managers and their teams in order to achieve and improve set company objectives. T...
TEAM MANAGER - PERMANENT POSITION WITH SALARY OF £22,000 PLUS INCENTIVES Our Client is a dynamic Multinational Company which provides a first class customer services experience for many of the world's leading entrepreneurial companies. An exciting opportunity has just been made available for an experienced Team Manager and we are currently welcoming applications. Successful candidates will be resposnible for (3-4) Team Leaders e...
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Date: 14 May
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Poole, Dorset
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£40,000 - £45,000 per annum
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3 applications
A unique position has become available to join a leading, technology focused company within their Call Centre Environment. Here you will manage and run the teams across the floor, with up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: Manage the Co...
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Date: 10 May
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Gibraltar,
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£20,000 - £22,000 per annum
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7 applications
RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Customer Services Shift Manager to join this high performance team based in Gibraltar. The company is a progressive and ambitious company who has a policy of promoting from within and has a dedication to professional training and progression. The role is to manage the shift and your team to deliver exceptio...
