- Date: 10 May
- Birmingham, West Midlands
- £28,000 - £31,000 per annum, OTE
- 36 applications
Reporting to the Operations Manager the Assistant Call Centre Manager (ACCM) is responsible for ensuring specific Service Level and Service Quality are delivered at all times while achieving targets for call centre efficiencies. You will be implementing call centre policies and procedures in line with overall corporate objectives. The ACCM will also implement a culture of coaching through a coaching style of leadership in line with b...