A highly driven and results-motivated Head of Contact Centre is required for an industry leading company based in Redditch, Worcestershire. This is an ideal time for the successful candidate to the company, as our client are currently experiencing a phenomenal growth in business. As a result, our client now seek a someone to lead the commercial development, negotiation and maintenance of the call centre. Role: Head of Contact Centre...
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Date: 4 days ago
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Woking, Surrey
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£40,000 - £60,000 per annum
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6 applications
Leading the Customer Sales Team to ensure the delivery of an unrivalled customer service experience to company['s customers and achievement of departmental sales and service goals. Development of: customer sales and service offerings systems and processes driving automated solutions departmental capabilities and people development a sales driven and 0passionate team Developing ...
My client operates a sales and target driven call centre that balances delivery with employee engagement and professionalism. Due to expansion they require a tenacious Call Centre Manager to lead a call centre floor of c100 FTE through 8 Team Leaders - this varied and demanding role offers a fantastic challenge for managers who can drive teams to exceed targets. YOU MUST HAVE THE FOLLOWING SKILLS: Recent experience of m...
SENIOR CALL CENTRE MANAGER £50,000-55,000 +bonus Sussex My client is a values driven organisation that operates a sales and target driven call centre that focuses upon employee engagement and professionalism. They are now looking to recruit a Senior Call Centre Manager to lead their 350FTE operation, developing strategy and fostering collaboration to drive efficiency, quality and profit whilst maintaining employ...
Organisation Description An exciting opportunity has arisen for an Operations Manager / Head of Derpartment for a National Business Leader in Manchester. The role itself is managing a team of over 30 staff members including 6 Seniors and 3 Line Managers, so requires a strong leader, with excellent management skills who can demonstrate leadership at every step. Job Description <br ...
The Company: Serco was founded in 1929 and has since become a FTSE 100 company. Today we have over 100,000 employees worldwide. We primarily deliver quality and efficiency of essential services for many household named organisations mainly in the public sector. Serco purchased the listening company in 2011 and has since diversified into providing quality outsourced contact centre services to commercial businesses. Our Cardiff ...
A rare opportunity for an experienced Call Centre/Contact Centre Manager has arisen to join our client, a market leader in their field. Heading up an efficient team of Customer Service Representatives, the incoming candidate will be expected to manage every operational facet of the day-to-day running of the unit. Acting as the Customer Champion, you will use a service orientated approach to lead, develop, and drive a diverse team to...
My market leading client based in Folkestone are looking for a Call Centre Manager to head up a well-established call centre team and lead and develop the team towards business objectives and customer contact strategies. You MUST have the following skill set to apply for the role: Providing customer insight and analysis for all customer feedback. Develop strategic plans to deliver improved customer loyalty and s...
Claims Handler/Customer Service Assistant Location: Bromley, Elmfield house Salary: £13,000 My client are a nationwide law practice with offices throughout the UK, they offer not only a high level of expertise but also a personal approach that ensures they are able to offer the correct advice for individual needs. They work in various areas of Law but do have a heavy presence withi...
Our client a leading South Manchester based finance company is looking to recruit an experienced Dialler Manager to supervise and run the early stage of debt collection through a proactive dialler system Must have a good eye for detail, strong man management experience with the ability to assign and develop campaigns through the automated dialler process Set priorities and ensure meet legal requirements and toget...
Available vacancy: Operations Manager TribePost Ltd are working on behalf of Careline Services to fill this vacancy. This position is based in: Preston, Lancashire . Careline Services are currently recruiting for a number of exciting roles to join the Talk Talk team. As an Operations Manager, working in the friendly and vibrant contact centre l...
Our client is looking for a dynamic, energetic team leader to start and grow a telesales team working for an exciting new business selling merchant services to SME market. Our client is looking for unique individual with experience in selling merchant services in the B2B arena. This is a rapidly growing business and would suit someone looking for career progression. If you are looking for a new challenge, hungry for new business and ...
Job Purpose To deliver a first class customer service in line with the company's values. To provide a strong customer and commercial focus through the company’s employees, influencing change within the Customer Services organisation Responsible for leading and directing the delivery of safe station operations, with particular reference to compliance with Fire Precautions (Sub-Surface Railway Statio...
Capita are an FTSE 100 listed company and are looking for a Dialler Manager to support their call centre operations. The Dialler Manager will be expected to control all aspects of Dialler campaigns by setting appropriate algorithms within the Dialler with a view to increase both functionality and business efficiency. Required Experience • Experience as a Dialler Manager or Analysin...
Reference: 44767 Job title: National Accounts Administration Team Leader Location: Norwich Salary: To be confirmed at interview Job Type/Duration: Full Time/Permanent Sector: Administration National Accounts Administration Team Leader Reporting to: National Accounts director Description of Role: Have overall responsibility for the administration function within National Accou...
Summary Are you a natural Team Leader? Do you want to develop your skills with one of the UK’s most successful companies? The Gala Coral Group are one of the UK’s most successful companies - and the only gaming company in the UK with significant businesses in the bookmaking, bingo and casino markets, both on the high street and online. We employ over 16,500 people across our various trading divisions. We operate ove...
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Date: 17 May
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Gibraltar,
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£17,000 per annum
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7 applications
Role Purpose: To supervise and be responsible for the daily operational and procedures of the Bingo operation through daily delivery of agreed targets, customer service standards, and people management. Protect the integrity of the business at all times. Responsibilities • Responsible for all areas of operational performance standards • Ensures customer needs and demand levels are met through...
Company: Our client is an internationally insurance provider in the field of auto and equipment insurance. They are now looking for a German Speaking Customer Sales Advisor for their our London office. Role: As Customer Sales Advisor you are responsible for the following; working on client projects executing and revising their plans, supporting clients via email and telephone on general and technical queries, developing and maintainin...
You will drive improvements in revenue and profitability and develop a centre of excellence and introduce quality initiatives so that further improvements are made. About the Role : Manage the implementation of the operational plan ensuring budgets / forecasts from a P&L perspective. Manage the day-to-day delivery of service to KPIs are met or exceeded. Cham...
My client, a rapidly growing innovator and leader of e-tail in the home and garden sector is looking for an Contact Centre Manager / Warehouse Manager to supervise an inbound customer service team and small goods in / goods out warehouse. Reporting into head office daily to both the Operations Director and Head of Contact Centre. This role offers a fantastic salary of £30,000 and excellent benefits. Job Responsibilities: <...
Telesales Manager £25,000-30,000 +bonus Hertfordshire My client is a successful family business that is looking to develop an outbound telesales team to drive customer sales and retention. Initially working alone, your role will be to contact previous customers and build your knowledge of the business, using this to develop a platform to build a team of up to 5 Telesales Advisors. This hands-on role ...
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Date: 2 days ago
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Chelmsford, Essex
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£30,000 - £38,000 per annum, inc benefits
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7 applications
The Role This is a fantastic opportunity for a Call Centre Manager looking for a role that offers people management, hands-on technical experience and client relations. Responsibilities include: Oversee a team of 10 Associates and 1 Team Leader to include performance management, staff 1:1s, provision of training and staff communication Ensure the team provides an effective and efficient ser...
We are recruiting experienced Team manager for a "key" Insurance Client. As a Team Manager is responsible for the management and motivation of frontline Sales and Service teams. Principal Accountabilities Include Team Management Staff Development Technical and Quality Assurance Job Knowledge, Skills & Experience The jobholder is expected to have experience in an i...
A fantastic opportunity has arisen for a Contact Centre Manager to join the team of a national supplier of metering and related field services. Located in Newcastle you will receive a salary of up to £35,000 pa plus bonus. This is an outstanding opportunity to join a global company at the beginning of a new venture where you will have the opportunity to shape, motivate and grow their Contact Centre. The company are the largest p...
Our client a growing company in the heart of Bournemouth are looking to take on a Call Centre Team Manager. The company has a long established reputation and are now looking for a successful candidate to join their rapidly expanding company and lead their own team of 10 outbound advisors. The focus of this role will be to: To develop the staff in your team to achieve their full potential through ongoing development and ...
