This is highly respected and well-loved retail chain is expanding its retail offer via extensive investment into and the development of its online and direct channel offer. Building on its excellent reputation and solid brand roots the business now requires a talented Call Centre Manager to drive the sales and service within its multi- channel offer Key responsibilities: Deliver outstanding customer service at...
At The Co-operative Bank, we believe in putting our customers at the heart of everything we do. It’s that fresh approach to banking that has helped us to grow into the successful organisation we are today. So, if you’re a target-driven people person who’s looking to progress your career and learn a truly ethical way of working, we have an opportunity for you. Working in our busy contact centre, you’ll enjoy scope, scale and variety a...
Dialler Manager Salary: Negotiable (Basic + Commission) Benefits: Generous holiday entitlement, free onsite car parking and on-going training and development. Onsite football pitch, squash court, gym, table tennis and canteen. Purpose of the Role: Working with our Touchstar system to manage a variety of Outbound Dialler campaigns, analyse data, create recom...
Fantastic career advancement Excellent Salary Many benefits including free onsite gym Our client has been operating in the financial sector for over 20 years and has established itself as a leading company in the Manchester area. The company has a unique approach providing many benefits for their customers as well as their staff which is why they have been in the Times Top 100 for the pas...
About Our Client Our client is an established leader in a technical field and are seeking a Customer Service Team Leader to join their existing team. The position is responsible for the day to day management of a team of service advisors, who are in continual contact with prospective and existing customers. The successful candidate will have a strong background within customer service and have proven experience of team management. The ...
We are urgently seeking an experienced 'Contact Centre Team Leader’ to manage a team of advisors at a Top Private Hospital in West London. The team are customer service focussed but there is a large amount of 'soft selling’ to potential users of the Health Service. The successful applicant will be instrumental in supervising the team and leading from the front Previous Medical industry experience would be a bonus...
Randstad are delighted to be working in partnership with our prestigious client, a market leader in their sector, recruiting for a resource planning manager on a permanent basis.. About the role ?To work with Commercial teams, and centre management to build robust capacity plans for desk (inbound and outbound), field based sales colleagues and outsourced partners where appropriate. ?To use your experience of contac...
This is an exciting opportunity for an experienced Operational Manager to join a forward thinking, fast developing innovative business to inspire, motivate and drive the sales team to achieve the business objectives. This role will be extremely hands on both operationally and strategically working with the senior management team to ensure the business continues to expand. About the Role: This role will be responsible for 50 FTE ...
Call Centre Manager Birmingham £40,000-50,000 My client is a B2B organisation with an entrepreneurial culture where expansion and change are a daily occurrence. They are now looking for a driven and motivated Call Centre Manager with the ability to lead up to a 100 seat multi-channel contact and reservations centre. YOU MUST HAVE THE FOLLOWING SKILLS: Current experience of leading a similar ...
We have an exciting and new opportunity to join an established and successful organisation based in Boston. Our client is looking for an experienced Customer Service / Call Centre Professional to assist in running their Call Centre operations. You will be responsible for: ensuring correct staffing levels to meet operational demand effectively implementing strategies within the contact centre to su...
SITEL is an award-winning contact centre outsourcing provider that has been a leader in its field for over 25 years on an international basis. Sitel’s solutions span over 135 domestic, nearshore, and offshore centres in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. Our Stratford upon Avon site has been a prominent employer in the local markets for over 20 years and employs upwards of 500 staff that prov...
Contact Centre Partners is delighted to be supporting this 'not for profit' organisation with its recruitment of a Contact Centre Project Manager (6 month FTC) for its operation based in London. The focus of the project which you will be responsible for is change and transformation, both from a business operational and culture perspective. You will assess the needs of the organisation and introduce new telephony technologies an...
We are seeking a Call Centre Manager to assist with the day to day management of a busy customer service contact centre. Working alongside the Operations Manager to deliver outstanding service to all B2C customers. Great opportunity to work for an expanding operation. About the Role: Responsible for productivity and performance of all Team Leaders Manage staff against agreed quality targets Create training and co...
18 jobs matching this search were posted in the last week
arvato UK are proud to work in partnership with a leading luxury car brand INFINITI to provide a unique customer contact centre in Liverpool. This role will involve: Developing and motivating a team of Infiniti Personal Consultants to support the operation of an efficient, energetic and client centric contact centre To develop and motivate a team of Infiniti Personal Consultants to support the operation of a...
My client who is based in Bishops Stortford have a fantastic opportunity for somebody to join them on a permanent basis as a Customer Service/Sales Manager Role: Supervising the administration of the sales order processing function and associated staff. The role is focused on improving the customer experience to ultimately drive Customer Satisfaction, retention and profitability. Workin...
Our client a DCA based in Milton Keynes, Buckinghamshire are looking for a suitably experienced Head of Collections to enhance their team. Required Experience: · Relevant Debt purchase or Debt Collections experience from an aged debt perspective in a consumer regulated environmen · Knowledge of compliance requirements with bank debt · Large call centre team e...
Call Centre Manager £63,000-67,000 London My client operates a 150 seat inbound call centre that operates on a 24/7 basis. With full operational responsibility, including quality and resource planning teams, they are looking for a multi-channel call centre manager to deliver exceptional levels of service and employee satisfaction whilst driving maximum productivity and profitability. YOU MUST HAVE THE FO...
Experienced Team Manager required for this innovative, fast growing Private Medical Insurance business. My client has a strong reputation as one of the market leaders in the PMI sector and continues to deliver a range of outstanding products in a competitive marketplace. They are currently looking for a highly experienced Team Manager to join their business and make a substantial impact on the service levels being delivered. W...
An individual with strong communication skills and knowledge of leading a team is required to join a long established institution. Burton, Bolton & Rose only respond to candidates suitable for the role advertised who also live within a 5 mile radius of Harrow, if you do not receive a response within 48 hours your application has been unsuccessful. We operate an equal opportunities policy and welcome applications from ethnic minor...
A fantastic opportunity offering variety and challenge working for a long established organisation. Burton, Bolton & Rose only respond to candidates suitable for the role advertised who also live within a 5 mile radius of Harrow, if you do not receive a response within 48 hours your application has been unsuccessful. We operate an equal opportunities policy and welcome applications from ethnic minorities and disabled job seekers....
We are seeking an Operations Manager with extensive Customer Service experience to work for a very reputable, expanding business based in the North East. You'll have proven leadership skills with the ability to drive performance through others. This would be a great opportunity for someone who is seeking a fresh, dynamic position and an opportunity to add value. About the Role: Day to day management of the Operational Team (T...
Our client, a truly niche business based in Glasgow are currently recruiting for a Senior Operations Manager to oversee their customer service operation. You will be responsible for the leadership and driving the performance of over 120 staff through your Team Managers, ensuring the delivery of key objectives, whilst maintaining an outstanding level of customer service. Duties will include providing strong leadership to your pe...
Job Title: Call Centre Manager Location: Hayes, Middlesex Salary: upto £40,000 per annum Evolve Recruitment are currently recruiting a Call Centre Manager who will manage, train and help develop a team of customer service and telesales advisors within the Retail market. Main Responsibilities: Monitoring customer activity to ensure the maximisation of sales opportunities, g...
A superb opportunity for an experienced Operations Manager to join a unique and highly successful global business based in West Yorkshire. The successful applicant will be an extremely service focussed individual who is able to implement and identify change process to better increase the customer journey. This is a hugely enviable opportunity that will see a definite career progression within 3 years to a head of department. <br...
ARE YOU INSPIRATIONAL, TARGET DRIVEN AND FULL OF ENERGY WITH A HUNGER TO SUCCEED ? ARE YOU LOOKING FOR A NEW AND EXCITING ROLE WITHIN A FAST GROWING AND EXTREMELY SUCCESSFUL COMPANY ? IF YES, THIS IS THE ROLE FOR YOU Salary: Basic £ 18-22k + uncapped commission - OTE 28k Benefits: Uncapped performance related bonus, 2 pay reviews per annum and up to 33 days paid holida...
