Contact Centre Manager Sovereign Housing Association At Sovereign our customers are at the heart of everything we do. We currently have an immediate opportunity for a customer focused professional who shares our values to lead our Sovereign Connect customer service team in Abingdon and East Hanney, Oxfordshire. Acting as a first point of contact for Sovereign residents our Connect team places huge emphasis ...
Our client, a highly successful and leading Financial Services organisation have the requirement for an exceptional Senior Operations Manager to join their large and growing operation. For this post we are seeking a highly commercial, strategic operator. Working within the Senior Management team and leading a team of direct reports, the successful person into this post will have the following responsibilities: Working closely with th...
Contact Centre Partners is delighted to be working with this leading financial services business as it looks to recruit a Contact Centre Manager for its operation just outside of London. Reporting to the Head of Operations, you will be responsible for the management of customer service focused leaders who themselves are responsible for the management of a mid-sized service operation. To be considered for this role you must have...
My client who is based in Bishops Stortford have a fantastic opportunity for somebody to join them on a permanent basis as a Customer Service/Sales Manager Role: Supervising the administration of the sales order processing function and associated staff. The role is focused on improving the customer experience to ultimately drive Customer Satisfaction, retention and profitability. Workin...
ARE YOU INSPIRATIONAL, TARGET DRIVEN AND FULL OF ENERGY WITH A HUNGER TO SUCCEED ? ARE YOU LOOKING FOR A NEW AND EXCITING ROLE WITHIN A FAST GROWING AND EXTREMELY SUCCESSFUL COMPANY ? IF YES, THIS IS THE ROLE FOR YOU Salary: Basic £ 18-22k + uncapped commission - OTE 28k Benefits: Uncapped performance related bonus, 2 pay reviews per annum and up to 33 days paid holida...
About the Client: My client is a growing support services organisation who are currently looking for a General Manager - Contact Centre to oversee a c.500FTE operation. This is a hybrid role with commercial development of contracts paramount, coupled with the operational leadership of a diverse multi-lingual site. About the Role: The role will involve the operational & commercial delivery of a variety...
9 Month Fixed Term Contract Invicta Telecare, part of the Circle Housing Group, is the largest independent provider of Telecare services in the UK. We provide vital 24-hour support to elderly and vulnerable individuals. Supporting people to live independently in their own home is at the heart of everything we do. We are looking for an experienced Senior Manager to lead our Contact Services Department in providing an ...
My client, a major player within the Financial Services arena, is looking to recruit an Interim Head of Telephony. Supporting the Managing Director of Direct Channels, you will drive up performance and assist in the implementation of strategy and sharing of best practice. You will possess the following skills/experience: Utilisation of Performance Management methodologies Ability to analyse operational MI for Str...
We are a leading seller of high quality and value mobility aids to the general public based in the Chelmsford area and moving to fantastic refurbished premises in the Brentwood area in August 2013. We are seeking a Customer Services Co-ordinator to join our team, who will ensure that our customers’ needs are being met post sale, safeguarding CareCo’s reputation for customer service. The role entails; Dealing ...
The Dialler Manager will be part of the contact solutions team, which is responsible for campaign strategy across the business. The successful candidate will help lead innovative thinking, pioneer the implementation of new technologies and strategies that will not only benefit our client, but remain compliant in an ever changing industry. Strong communication with all internal and external clients will be required, plus the ability to built...
Administrative Manager - Horsham We are currently recruiting for an Administrative Manager for our client based in Horsham, West Sussex. As Administrative Manager you will be managing a friendly team of four Customer Service Executives and reporting into the Operations Manager. Main Duties and Responsibilities: Managing staff in a helpdesk environment Assisting staff where needed</li...
An excellent opportunity has arisen for a Customer Contact Advisor to join the team on a full time, permanent basis - Monday - Friday. You will be responsible for: Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers Generate sales from inbound calls, using fact finding and questioning techniques to build a rap...
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Date: 6 days ago
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Poole, Dorset
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£40,000 - £45,000 per annum
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10 applications
A unique position has become available to join a leading, technology focused company at Manager level. Working within their Call Centre Environment, the Operations Manager will manage and run the teams across the floor, up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: <...
15 jobs matching this search were posted in the last week
A unique position has become available to join a leading, technology focused company at Manager level. Working within their Call Centre Environment, the Operations Manager will manage and run the teams across the floor, up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: <...
We are seeking an exceptionally well rounded Head of Operations for this highly demanding customer focussed environment. You will have overall responsibility for driving performance of all the Team Managers and Agents within this people orientated customer driven environment. About the Role: To inspire, lead the Customer Service Team Managers and their teams in order to achieve and improve set company objectives. T...
Assistant Call Centre Manager required working with a multi-national outsourcing company directly in a call centre that supports the general public on their medical needs. Supporting the operations manager in developing and maintaining a culture of coaching and to develop and implement policies. All of which will support the achievement of service levels agreements, and call quality targets. The successful candidate will have at lea...
TEAM MANAGER - PERMANENT POSITION WITH SALARY OF £22,000 PLUS INCENTIVES Our Client is a dynamic Multinational Company which provides a first class customer services experience for many of the world's leading entrepreneurial companies. An exciting opportunity has just been made available for an experienced Team Manager and we are currently welcoming applications. Successful candidates will be resposnible for (3-4) Team Leaders e...
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Date: 1 week ago
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Poole, Dorset
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£40,000 - £45,000 per annum
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3 applications
A unique position has become available to join a leading, technology focused company within their Call Centre Environment. Here you will manage and run the teams across the floor, with up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: Manage the Co...
Our client, a market leader in their field, is looking for an experienced Call Centre and Customer Service Manager based in Salisbury. As a Call Centre and Customer Service Manager you will be required to manage and lead the day to day activities of the helpdesk teams, ensuring performance levels are maintained to meet contractual obligations to customers. Your primary focus will be on repeat call reduction and the analysis of ...
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Date: 10 May
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Gibraltar,
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£20,000 - £22,000 per annum
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6 applications
RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Customer Services Shift Manager to join this high performance team based in Gibraltar. The company is a progressive and ambitious company who has a policy of promoting from within and has a dedication to professional training and progression. The role is to manage the shift and your team to deliver exceptio...
Reporting to the Operations Manager the Assistant Call Centre Manager (ACCM) is responsible for ensuring specific Service Level and Service Quality are delivered at all times while achieving targets for call centre efficiencies. You will be implementing call centre policies and procedures in line with overall corporate objectives. The ACCM will also implement a culture of coaching through a coaching style of leadership in line with b...
This is highly respected and well-loved retail chain is expanding its retail offer via extensive investment into and the development of its online and direct channel offer. Building on its excellent reputation and solid brand roots the business now requires a talented Call Centre Manager to drive the sales and service within its multi- channel offer Key responsibilities: Deliver outstanding customer service at...
About Our Client Our client is an established leader in a technical field and are seeking a Customer Service Team Leader to join their existing team. The position is responsible for the day to day management of a team of service advisors, who are in continual contact with prospective and existing customers. The successful candidate will have a strong background within customer service and have proven experience of team management. The ...
We are urgently seeking an experienced 'Contact Centre Team Leader’ to manage a team of advisors at a Top Private Hospital in West London. The team are customer service focussed but there is a large amount of 'soft selling’ to potential users of the Health Service. The successful applicant will be instrumental in supervising the team and leading from the front Previous Medical industry experience would be a bonus...
arvato UK are proud to work in partnership with a leading luxury car brand INFINITI to provide a unique customer contact centre in Liverpool. This role will involve: Developing and motivating a team of Infiniti Personal Consultants to support the operation of an efficient, energetic and client centric contact centre To develop and motivate a team of Infiniti Personal Consultants to support the operation of a...
