Customer Care Professionals - home based At American Express we’re committed to providing our customers with exceptional service. Managing billions of customer interactions each year, our World Service team is in the front-line, making sure that we deliver on our commitment by going above-and-beyond every single day. Right now, we’re looking for Customer Care Professionals to join the team ...
An exciting opportunity has arisen to work with a large utilities company at their sites based in Thornaby. As a Customer Service Advisor you will be responsible for dealing with a diverse range of queries in relation to existing customers energy accounts, ensuring first contact resolution and promoting the products and services of the company. Successful candidates will have proven customer service experience from a relevant environ...
GEM Premium People is pleased to announce that we are working alongside one of the North East’s most expanding Businesses located in Hartlepool. To support their ongoing growth they are recruiting for a Collections Team Leader. JOB PURPOSE: This role is to manage a team of 10-15 collections advisors. KEY DUTIES: To manage and lead a team of Sales Advisors Handling team...
NRG are currently looking for enthusiastic Customer Service Advisors to work at the Teesdale Business Park in Stockton on a Full Time basis. PERMANENT CONTRACTS You will be working as part of a team providing a first class level of service to existing customers who have queries regarding their existing accounts. We are looking for team players with the drive to succeed in a targeted environment; you should have excell...
Job Description PPI Customer Relations Advisor Full Time Shift Pattern: 2 weeks of Training Monday - Friday 9.00am - 5.00pm then 3.00pm - 11.00pm, Monday - Friday shift pattern. Reed candidates will be investigating PPI (Payment Protection Insurance) Claims and checking how many payments each customer has made and potentially how much money they are owed. You may have to be in cont...
Manpower is currently recruiting for an Outbound Team Leader for our client based in Hartlepool. A competitive salary of up to £20,000 (depending on experience) is offered along with 20 days holiday with bank holidays. Hours of work are Monday to Friday, you must be flexible between the hours of 8.00am and 8.00pm. As an Outbound Team Leader, your main responsibilities are - To manage and lead a team of Sales Advisors...
Organisation Description Our client based in Teesside is looking to recruit an experienced Quality Analyst. This is a permanent position, working 40 hours a week (full flexibility is required) with a salary of £18105 pa. The role may be based at either Stockton or Middlesbrough. Job Description You will drive performance by providing feedback to operational manage...
Our Teesside based client is seeking bilingual candidates with very strong telephone based technical customer service experience for a telephone advisor role. You will speak one ore more of the following languages fluently: German Dutch In addition, you will have an excellent standard of both written and spoken English. Experience of working in technical customer service over the telephone would be ...
An exciting opportunity has arisen to work with a large utilities company based in Thornaby. As a Customer Service Advisor you will be responsible for dealing with a diverse range of queries in relation to existing customers energy accounts, ensuring first contact resolution and promote the products and services of the company. Successful candidates will have proven customer service experience (e.g retail, call centre). We have...
Organisation Description We are working with a client based in Teesside, who is looking to recruit an experienced Multi-lingual Customer Service Administrator. Hours of work are on a shift pattern, and you will be required to work 38 hours per week between 0700 and 2200 according to the requirements of the job role. Job Description You will be required to provide a hig...
We are currently looking to recruit an Italian speaking Customer Service Advisor for one of our large Clients who are a based in Co. Durham. Applicant must be fluent in Italian and a business standard of English. Our clients passion for personal development and the expanse of the role should provide successful applicants with the opportunity to rapidly expand and develop their careers. Our Client offers a 'big’ company...
We are looking to secure the services of a number of telephone sales advisors to work for our Hartlepool call centre client. The main responsibilities and duties of the role will be to make outbound calls to customers promoting financial products and services. Due to the nature of the role you will ideally have previous experience selling products and/or services face to face or over the telephone. We would also consider candida...
Reporting to the Operations Manager you will direct, inspire and motivate a team to deliver operational business objectives/targets. To achieve results through ensuring implementation of employee performance, absence management and other HR related policies. Key accountabilities: to provide direction to a team of employees to deliver SLA and business objectives through management, coaching and supporting, to undertake performance reviews, to id...
Our client, who is going through an exciting period, is seeking an experienced Team Leader to manage a team of Outbound Sales Advisors. In this role, your main responsibilities will be: To manage and lead a team of 10 - 15 advisors Support, motivate and manage the team to effectively achieve Team Sales Target Manage performance and KPIs Conduct training and coaching sessions Carry out monthly reviews...
Reporting to the Quality Manager you will be responsible to drive performance by providing feedback to operational managers and individuals on performance against quality objectives and targets. This will be delivered through auditing and benchmarking the quality of service output throughout the business and providing high quality and actionable feedback to management and colleagues. This role is responsible for providing recommendations that e...
At Natwest, our vision is to become Britain’s most helpful bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and, like us, have a passion for customer service As the face of the bank, you’ll work as part of a team to ensure our customers are listened to, engaged and supported. You’ll have a variety of responsibilities ranging...
Do you want to work at the hottest new nightspot in Stockton-On-Tees? Do you want to work with a fantastic team of people? Are you looking for an exciting opportunity in your career? If you have answered yes to these questions, then we have an exciting opportunity for you. A new position in Stockton has arisen for a Customer Services Manager within a gaming environment. We are looking f...
At RBS, the vision of UK Retail (including the RBS and NatWest branch networks) is to become Britain’s most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and like us have a passion for customer service. As the face of the bank, you’ll work as part of a team to ensure our customers are listened to,...
We currently require a Administrator, to join a well established team, within a market-leading financial organisation based in Thornaby. The role expects candidates to be confident in all areas of administration. Essentials: Previous administration experience is essential Computer Literate – Knowledge of MS Office essential Good communication skills</li...
My client, based in Middlesbrough, is recognised as a leading distribution company in the North East. As a result of increased business orders my client requires a new member of staff to commence employment on a temporary basis only working part time hours 20 per week, mornings would be best. Key duties include: Taking inbound calls from existing users Handling enquires in a prompt and effective manner Data i...
Customer Service Coordinator / Stock Coordinator - Leading Global Chemical Distributor (6 Month Contract) Middlesbrough £16,000 Pro-Rata The Role: Due to Internal secondment we currently have an opportunity for a highly motivated individual to join our Middlesbrough Stock team on a 6 month contract as a Customer Service Coordinator / Stock Coordinator. The role will involv...
We are looking to secure the services of a number of telephone sales advisors to work for our Hartlepool call centre client. The main responsibilities and duties of the role will be to make outbound calls to customers promoting financial products and services. Due to the nature of the role you will ideally have previous experience selling products and/or services face to face or over the telephone. You will be expected to work 4...
We currently have an opportunity for an experienced administrator in the underwriting and mortgages department, within a market-leading financial organisation based in Thornaby, Stockton on Tees Key Skills: Previous experience in financial services would be very beneficial Experienced administrator Good communication skills Strong decision making skills Be able to work under pressure ...
It’s about having a moment. Not a routine. Careers in customer service £excellent Nationwide Is great service about going through the motions? Or people’s options? At HSBC, we believe in taking the time to connect with our customers - in getting to know who they are and what they want - so that, instead of providing standard packages, we can tailor our offering to individuals’ needs. <br ...
Organisation Description Our client based in Teesside is looking to recruit an experienced Multi-lingual Customer Service Administrator. This is a fixed term contract for 12 months, and my client is looking to get candidates started as soon as possible. Hours of work are on a shift pattern, and you will be required to work 38 hours per week between 7am and 10pm depending on the requirements of the business.<...
