Customer Service Until June 2012 - Immediate Start!

Are you looking for a customer service role until the summer?

Your Challenge:

As a Customer Service Representative you will be the first point of contact for prospective customers to our client’s automotive business. Your role will be to represent the Client professionally at all times, generating quality leads where appropriate and ensuring future customer interest by providing a first class service exceeding all expectations.

Key Responsibilities & Accountabilities include:

• Effectively manage inbound telephone calls and enthuse customers
• Provide an excellent level of Customer Service to customers and prospects
• Accurately update our European database
• Find and deliver solutions to a variety of customer issues
• Be conversant with and comply with all policies, processes and procedures
• Escalate any customer complaints or issues in a timely and efficient manner
• Identify recurring problems and provide feedback to management
• Complete all relevant administrative activities
• Develop and display understanding and knowledge of products and services.
• Available to work Saturday when required

About You:

• A passion for making people matter
• Bags of enthusiasm
• Sincerity
• Must have the ability to handle complaint calls in a calm and efficient manner
• Strong administrative skills,  a keen eye for detail and accurate data entry skills
• Strong experience in a  fast-paced Customer Service environment
• Excellent communication skills

• Well-developed listening skills
• Able to think on feet and use own initiative
• Interacts with others in a sensitive and effective way
• Builds constructive and effective relationships

• Experience of working to Customer Service related targets
• Experience of IT systems such as Microsoft Word, Excel and the Internet

About Us:

arvato are part of Bertelsmann, a global company with more than 100,000 employees in over 50 countries. With a turnover in excess of 15 billion euros and with over 500 subsidiary companies, we are the people who put the X Factor and Apprentice on your television and Dan Brown on your bookshelf. arvato Contact Centres and Loyalty is one of the newest and most exciting parts of this business network and operates in 400 offices worldwide. We work with household names helping them build long-term brand loyalty with customers. A global leader in loyalty services; our value chain encompasses the full range of loyalty services bringing brands to life across every single customer touch-point.

arvato is an Equal Opportunities Employer, Embracing Diversity in the workplace.