Customer Service Team Leader

We are looking for an experienced Team Leader with excellent customer service skills to join one of Europe's leading building materials manufacturers.

The successful candidate must have excellent interpersonal skills and experience in managing people performance and development.

Please call for full salary details and benefits!

Skills Required:

• Knowledge of SAP would be an advantage.
• Knowledge of IP phone systems.
• Good IT skills.
• Knowledge of HR policies.
• An understanding of manufacturing and supply chain processes.
• Knowledge of working in an order processing environment.

Responsibilities:

• To be the pivotal point of communication between Customers and the company to ensure that all Customer requirements are satisfied.
• To maintain high levels of Service delivery by processing Customer Orders accurately to ensure goods are provided as required. 
• To maintain high levels of communication with other company departments and hauliers.
• Meet Call Handling standards as set by the company. 
• To support the Customer Service Manager lead the Customer Service Co-ordinators ensuring achievement of Departmental performance targets.
• To support the Customer Service Manager to deliver a process of continuous improvement.
• To maintain high levels of Customer Service delivery.
• In the absence of the Customer Services Administration Supervisor - support the Administration team by ensuring achievement of Department performance targets and maintain daily workflow.
• Support the Customer Service Manager to manage resources to ensure Service levels are maintained at all times.
• Achievement of individual and department performance standards.
• Professional interaction with Customers.
• Accurate processing of orders
• Timely processing of orders
• Take ownership and resolve Customer issues within set parameters.
• Development of personable and professional relationships with all internal and external Customers and support functions.
• Develop positive and straight talking relationships with all team members, direct reports and wider teams.
• Direct involvement in team training and development.
• Improved performance against targets through aligned & planned activity with direct reports, team members and wider teams including Hauliers
• Accurate invoicing and crediting to Customers.
• Provide timely performance statistics for analysis.
• Professional interaction with Customers.
• Regular reviews with direct reports through the performance management system to ensure that all staff is fully trained and meeting standards.