Customer Service Team Leader

Iron Mountain, the No1 UK Market Leader in information management is seeking to recruit a number of talented individuals to join and strengthen its Livingston Customer Service Team due to rapid business growth. Working with organisations in every major industry of all sizes, including more than 95% of Fortune 1000 and over 85% of FTSE 100 companies, our company offers an outstanding career opportunity. We are looking for candidates who want to join a team that is leading the way in customer service and find it just as important to put customers at the heart of everything they do, as the current members of our excellent team do. With over 21,000 employees; 1000 facilities; and 3500 vehicles worldwide, Iron Mountain is truly a well-established, global company with promising future. It is a company that built up its reputation as the "world's trusted partner for information protection and storage services", safeguarding and providing access to more than 425,000,000 cubic feet of paper records and 65,000,000 computer backup tapes. Since we value our employees just as our customers, we offer our team members a wide range of benefits, car parking facilities and positions with Monday- Friday core business operation hours.

We are currently seeking to recruit a Customer Service Team Leader, will be responsible for:

- Providing exceptional customer service within the UK & Ireland Customer Service Department.    

- Effectively managing and leading performance, coaching, mentoring and developing your team to produce a highly consistent service to our customers. 

- A sound understanding of all Iron Mountain products together with an in-depth commercial awareness

- Aspiring to deliver a world class service

Key Accountabilities

• Awareness and understanding of all activities carried out by the team members
  
  • Email and fax indexing and order processing
  • Service Advice, CallBacks, Communicators
  • Telephone order processing and order enquiry
  • Client issue resolution
  • Escalations
  • Subject Matter Expert
  • Maintain comprehensive product knowledge

Qualifications:

- GCSE or equivalent in English

- GCSE or equivalent in Maths

- Management / leadership certificate (Desirable)

Skills

- Exceptional written and oral communication skills

- Exceptional interpersonal skills Exceptional interpersonal skills

- Flexible and customer first team player

- Computer literate - Microsoft Office

- Strong investigative skills

- Good analytical skills

- Confident in multi tasking

Experience:

- Extensive experience in a call centre, customer services or administrative background

- Demonstrable leadership

- Managing teams of 5 - 15 heads

If you want to discover what made Iron Mountain as successful as it is today and want to explore the future potential our company offers, then please visit the employer's direct website to take advantage of this exceptional opportunity.