Customer Service & Sales Support

An exciting new opportunity as a Customer Service and Sales Support Co-ordinator within a training department for a leading global company based in Coventry.  

Responsibilities:

• Provide Sales Support by managing and converting warm enquiries
• Compile management reports as required to review performance
• Act as point of contact and manage client relationships
• Respond to scheduled and ad hoc follow ups / queries.  
• Manage pre and post event documentation including joining instructions and issuing client certificates in line with strict procedures and guidelines.  
• Accurately update and cleanse databases
• Identify improvements to processes within the administration of the business/department
• Assist management with implementing new procedures

Person Specification:

• Minimum of 4 GCSE’s grade C or above, desirable in Maths and English
• Outstanding written and verbal  communication skills
• Competent with IS products including databases and Microsoft programmes
• Ability to multi task and work to strict deadlines
• Flexible, adaptable and practical minded
• Previous background in a senior administrative role ideally within the training sector
• Knowledge of managing data with the use of spreadsheets and reports
• High level of customer service

Salary and Hours:

35 hours per week. Flexi time including a half day on a Friday.

IMPORTANT

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy