Customer Service Planning Analyst

Iron Mountain, the No1 UK Market Leader in information management is seeking to recruit a number of talented individuals to join and strengthen its Livingston Customer Service Team due to rapid business growth. Working with organisations in every major industry of all sizes, including more than 95% of Fortune 1000 and over 85% of FTSE 100 companies, our company offers an outstanding career opportunity. We are looking for candidates who want to join a team that is leading the way in customer service and find it just as important to put customers at the heart of everything they do, as the current members of our excellent team do. With over 21,000 employees; 1000 facilities; and 3500 vehicles worldwide, Iron Mountain is truly a well-established, global company with promising future. It is a company that built up its reputation as the "world`s trusted partner for information protection and storage services", safeguarding and providing access to more than 425,000,000 cubic feet of paper records and 65,000,000 computer backup tapes. Since we value our employees just as our customers, we offer our team members a wide range of benefits, car parking facilities and positions with Monday- Friday core business operation hours.

We are seeking to recruit a Customer Service Planning Analyst who will provide both strategic and day to day planning of all workstreams and channels within the Customer Service Department. The successful candidate will take an objective view of the resources required to maximise productivity and minimise threats to internal and customer service levels. 
Strong working relationships will be required across the Customer Service Leadership Team and various support teams to meet the ever changing requirements of the business. 
Responsibilities will also include planning for changes in work patterns, business change and finding practical solutions to challenges that arise and also ensuring business continuity plans are in place and they minimise business risk. Supporting future decision making, producing and analysing CS productivity and performance reporting to maximise performance will also be among the candidate`s duties.

Essential Qualifications:
- Educated to A level standard or equivalent
- Planning Qualification
- Advanced Excel Training

Essential Skills:
- Excellent customer service and interpersonal skills
- Excellent planning, organisational and time management skills with the ability to deal with multiple demands on time and resource
- Strong analytical, investigative and problem solving skills
- Teamwork in conjunction with utilising your own initiative
- High level of computer literacy with advanced Excel skills
- Analysis of complex data and high attention to detail
- Excellent written and verbal skills
- Strong Leadership skills
- Enthusiam for continuous improvement and change
- Strong Leadership skills (Desirable)

Experience:
- Experience within a similar role within Customer Services or Contact Centre
- Excellent knowledge of contact centre systems inc Telephony, WFM etc

If you want to discover what made Iron Mountain as successful as it is today and want to explore the future potential our company offers, then please visit the employer's direct website to take advantage of this exceptional opportunity.