Customer Service Officer
- HONG KONG, Hong Kong
- Salary negotiable
- 4 applications
- Job type: Permanent, full-time
- Date:
- Reference: 22852224
Organisation Description
A leading global life insurer in Hong Kong is now actively recruiting for their growth in business. This insurer is renowned and respected around the world, and employs innovative products and services to deliver world class service to their clients.
• Large and Reputable Insurer
• Long Term Career Development
• Attractive Salary Increment & Benefits
Job Description
Responsibilities:
• Participating in the hotline to take calls from customers and answer their questions.
• Making out bound calls to customers to ensure we comply with regulations.
• Handling different types of Policy Alterations and Policy Servicing on different types of products.
• Delivering quality customer service and handling enquiries or complaints through multiple channels including letters, telephone calls and emails.
• Acting as a key contact point for both internal and external customers and provide day-to-day administrative support.
• Participating in company projects as necessary, including the testing of new systems and products.
• Recommending changes to procedures/processes and participating in their implementation.
• Developing and maintaining an accurate filing system for the division.
Requirement:
• University degree with minimum 3 years relevant experience in life insurance industry
• Strong influencing and interpersonal skills with proven ability to communicate effectively at all levels and channels
• Excellent judgment and problem solving skills
• Possess strategic/commercial thinking and business acumen
• Highly proficient written and verbal communication skills
• Strong knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.
Person Specification
Fantastic career progression and salary increments to successful applicant. If you are interested in applying for this position please do not hesitate to send their CVs and cover letter with updated salaries information to cass.auyeung@reedglobal.com.
Only shortlisted candidates will be contacted and all information is kept in confidential for only recruitment purpose.
A leading global life insurer in Hong Kong is now actively recruiting for their growth in business. This insurer is renowned and respected around the world, and employs innovative products and services to deliver world class service to their clients.
• Large and Reputable Insurer
• Long Term Career Development
• Attractive Salary Increment & Benefits
Job Description
Responsibilities:
• Participating in the hotline to take calls from customers and answer their questions.
• Making out bound calls to customers to ensure we comply with regulations.
• Handling different types of Policy Alterations and Policy Servicing on different types of products.
• Delivering quality customer service and handling enquiries or complaints through multiple channels including letters, telephone calls and emails.
• Acting as a key contact point for both internal and external customers and provide day-to-day administrative support.
• Participating in company projects as necessary, including the testing of new systems and products.
• Recommending changes to procedures/processes and participating in their implementation.
• Developing and maintaining an accurate filing system for the division.
Requirement:
• University degree with minimum 3 years relevant experience in life insurance industry
• Strong influencing and interpersonal skills with proven ability to communicate effectively at all levels and channels
• Excellent judgment and problem solving skills
• Possess strategic/commercial thinking and business acumen
• Highly proficient written and verbal communication skills
• Strong knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.
Person Specification
Fantastic career progression and salary increments to successful applicant. If you are interested in applying for this position please do not hesitate to send their CVs and cover letter with updated salaries information to cass.auyeung@reedglobal.com.
Only shortlisted candidates will be contacted and all information is kept in confidential for only recruitment purpose.
