Customer Service Manager, Altrincham

Customer Service Manager (Healthcare), up to £35k

Health Management is one of the UK’s leading occupational healthcare providers, offering expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. Included for two years in the top 100 Fast Track Companies, we offer a friendly and supportive working environment.

ROLE:
The role of the Customer Service Manager (Account Manager) is to be responsible for the management and development of existing clients.

PLEASE NOTE: This is not a sales role; we are looking to recruit someone with first class client management skills.

RESPONSIBILITIES:
a) Representing the Company to prospective clients and implementing new contracts from point of sale including:
i) Ensuring that the level of service is appropriate to size and needs of each client.
ii) Ensuring that all clients have appropriate and correct documentation including service agreements, user manuals and forms.
iii) The delivery of a contact strategy appropriate to each client.

b) Managing and building client relationships including.
i) Carrying out regular reviews of fees and services.
ii) Provision and presentation of regular management information.
iii) Investigation and resolution of any client issues.
iv) Developing services provided and introducing appropriate additional services.

ESSENTIAL SKILLS/EXPERIENCE:
a) Excellent verbal and written communication skills including the ability to communicate effectively with both internal and external parties.
b) Proven experience of developing successful and profitable relationships with clients (including the effective delivery of a service).
c) The ability to run concurrent projects, prioritising in accordance with business objectives.
d) Numerical competence and basic financial analysis.
e) Self-motivation and an ability to work unsupervised.

You may have experience in the following roles: Client Services Manager, Service Delivery Manager, Customer Services Manager, Business Services Manager, Contracts Liaison Manager, Key Account Manager, Account Management, Relationship Manager, Sales Support, Customer Service Executive, Customer Services, etc

If you are interested in applying for this role, please respond to this advert attaching a copy of your CV and a covering letter stating your salary expectations.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.