Customer Service Advisors

We are currently recruiting for a number of Customer Service Advisors for a busy call centre within a large corporate organisation based in Narborough, Leicestershire. On the following basis

• Temporary to Permanent assignment
• Full Time - Monday to Sunday, 4 week shift rota, alternate Saturdays & Sunday, never both 3 out of 4 weekends
• Hours of work - between 7:00am and 9:00pm
• Rate of Pay £7.40 per hour
• 9 weeks training
• Selection by: Assessment Centre (Role Play and Competency Interview)

You will be responsible for working as part of a large call centre team handling inbound customer service calls - You must have previous Call Centre Experience

Responsibilities of position are:

As the first point of contact for customers, you will use your excellent customer service skills to assist them with their enquires, establishing strong & meaningful relationships along the way. With strong communication skill you will proactively promote, sell and provide information on other banking products and services.

• Taking inbound calls from existing customers
• Providing excellent customer service and helping customers with their everyday banking and saving queries
• Providing and efficient and friendly telephone banking service
• Explaining complex information to customer in simple and easy terms
• Understanding customer requirements and establishing the facts around their current banking or savings needs
• Positioning pre-identified products and.or services to customers where appropriate
• Working with colleagues across various channels to provide a seamless service
• Working to call centre and customer service targets
• using customer database and ensuring all data is input correctly

This is a great opportunity for somebody who enjoys working within a service driven organisation, If you are unable to commit to ALL of the above, please do not apply.

All successful candidates will be subject to a credit check and must be able to supply three years of continuous references, either academic, employment or any benefit such as jobseekers allowance.

If you think that you are a confident, articulate, enthusiastic candidate, with Call Centre experience - Then please apply online OR send your CV to with a brief description of why you would be suitable for this role.

**Please be aware that due to the volume of applications we receive we are only able to contact short listed candidates. If you have not heard from us within 5 working days of making your application, please assume that you gave been unsuccessful**