Customer Service Advisor

Job Title:                               Customer Service Advisor

Salary & Benefits:              £15,000 - £15,500 Dependant on Experience

Location:                              Macclesfield, SK11 6DU

Established in 1992, our client has grown organically to become the UK’s market leader in the provision and management of service recognition / loyalty schemes. Our reward mechanism features over 2000 high quality branded gifts, all discounted from retail and is the most popular merchandise based recognition tool available.

They offer a variety of solutions for all reward, recognition and incentive & motivation needs, including:- Loyalty Awards, Incentive & Motivation Schemes, Special Awards, Staff Christmas Gift Schemes, Customer Relationship Management Schemes (CRM).

The Role

An exciting opportunity has arisen for a Customer Service Advisor to join their team. This position will be responsible for maintaining excellent levels of Customer Service at all time, resolving Clients queries in a timely and professional manner.

Main Tasks and Duties

• Liaising with customers on cases,
• Managing and answering customer queries,
• Processing and following up on orders,
• Answering calls from and making calls to our customers in a busy environment,
• General administration duties: letters/emails, data management and liaising with other departments as necessary.

About you

The successful candidate will have previous experience in a similar role with an excellent telephone manner, working knowledge of Microsoft Office and a good standard of accuracy and numeracy. With a flexible approach you will have the ability to work in a team, remain calm under pressure and have an organised and methodical approach to tasks. Experience with SAGE would be a distinct advantage.

In return for your hard work and commitment you will be rewarded with a competitive basic salary along with additional company benefits. This is a great opportunity to work in an industry leading business that values their staff, encourages team work and provides full support to enable you to achieve your career objectives.

If this sounds like the opportunity you have been looking for then please forward your CV for immediate consideration.

Interviews will take place towards the end of February 2012.

This vacancy is being advertised by a trading style of Adam Butler Limited. The services advertised here are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.

Any direct canvassing or agency approaches will be automatically redirected to for further consideration.