Customer Service Advisor - Inbound, Belfast
- Belfast, County Antrim
- £13,559 per annum
- 7 applications
- Job type: Permanent, full-time
- Date:
- Reference: 23019633
Customer Service Advisor- Inbound, Belfast
Love Customers? Let's Talk.
There's never been a better time to work at Santander. We continue to offer stability and job security with year-on-year growth and plenty of new openings. When you join us as a Customer Service Advisor, you'll be joining a company that's focused on building new relationships and enhancing the experience of everyone who does business with us.
The Role
You'll be the first point of contact for our customers and that will involve a lot more than just answering questions - we'll be counting on you to build relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. In return, you can expect a first-class training programme and a clearly defined career development path through our advisor progression scheme
Hours of work
We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 7.00 am to 11.00 pm across Monday to Sunday.
The Reward
We offer a basic starting salary of £13,559. In addition once your training is complete you'll be eligible for our quarterly incentive scheme where the OTE is £1,200 per annum. There is also an unsocial hours payment of £8.24 per hour between 21:00 and 23:00.
Other Santander benefits include
* Pension
* 25 days Holiday plus bank holidays
* Product discounts
* Retail and High Street discounts
When you factor in a highly social working environment and plenty of possibilities for progression in a truly global brand, it becomes clear that you're looking at a fantastic career opportunity.
What we will be looking for in you:
You will need excellent listening and communication skills and a high level of motivation as well as previous experience in a customer facing role. A flexible approach and strong team working skills are also required. In addition, as you'll be working in a regulated environment; a high level of numeracy and computer literacy are also essential.
Salary: £13,559 + OTE £1,200 bonus + Unsocial Hours payment + benefits
Location: Belfast
