Customer Experience Manager
- London, South East England
- £40,000 per annum
- 100+ applications
- Job type: Permanent, full-time
- Date:
- Reference: 21163476
The British Red Cross helps vulnerable people in crisis, whoever and wherever they are.
The customer experience manager will transform the customer experience of our beneficiaries, business partners and donors. This role will develop a clear customer care culture ultimately ensuring that no call or contact goes unanswered.
The successful candidate will have demonstrable experience in change management and achieving cultural change. They will have a solid working knowledge of developing multi-channel customer service programmes within a complex, multi-function organisation. Previous experience of working in the public or voluntary sector is desirable.
Closing date for receipt of completed application forms: Tuesday 28 February 2012.
Interviews in London on Friday 9 March 2012.
As part of the recruitment and selection process the Red Cross undertakes CRB checking of all individuals who have regular contact with children and vulnerable adults. We are committed to welcoming people from the widest possible diversity of background, culture and experience. The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
For further information and applying on-line please click the Apply now button below. Alternatively please send an A4 stamped addressed envelope, quoting reference UKO50960, to Amy Clemens, UK Office, 44 Moorfields, London, EC2Y 9AL.
