Customer Experience Manager

Our client is a blue chip organisation within the broadcasting sector. This is a fantastic opportunity for an experienced Operations Manager to join their Manchester based contact centre.

Responsibilities will include:

• Raising performance by supporting and challenging your team through regular performance and development meetings
• Engaging and motivating your direct reports
• Ensuring your team have the knowledge they need by communicating regularly to your team
• Training, developing and coaching your team to release their capability and maximise performance
• Participating in the recruitment, selection and induction of Team Managers
• Managing the day to day operation and workflow
• Identifying ways to improve our customer sales experience and implementing change initiatives within your team
• Influencing the behaviour of others by leading by example