Customer Consultant Retail

Customer Consultant Retail

Location: Monmouth
Salary: £15,753 - £18,378 per annum, plus branch bonus scheme (Paid quarterly) 
Hours of work: Monday - Saturday 35 hours per week. Saturday 9:00 - 12.00pm.
Closing Date: 22nd February 2012

Hello my name is Karen and I am the Branch Manager at Monmouth. I have worked for Yorkshire Building Society for the past 25 years, at our Cardiff and Monmouth Branches. We are a small team of four at Monmouth with support given by our neighbouring branches. We are now looking to employ an enthusiastic, self motivated member to help our team to continue in success. We pride ourselves on giving our members an excellent service in a friendly and professional manner. If you have any questions please feel free to pop in to the Branch for a chat.

Karen Goddard
Branch Manager (Monmouth)

Purpose of Role

If you like people and enjoy delivering high quality customer service, you’ll love working here. Our support and training will make sure that you understand the value of all our products, feel confident identifying customers’ needs and recommending appropriate solutions to meet them, which in turn will help you offer the best possible service experience our customers could wish for.

In this role you will be required to achieve individual and branch objectives for all Retail Sales in accordance with Society Sales Policies. You will exceed customer expectations through achievement of Retail Standards and you will carry out investment meetings in line with the investment sales process selling appropriately the full range of Society retail products against individual and branch targets all aligned with your customers needs. You will also be required to ensure all relevant interview file notes, records and logs are fully completed for sales, compliance and data protection purposes.

If you:
• Have a proven sales track record
• Have previous experience of working in a customer-facing sales environment
• Have good administration & PC skills
• Have fantastic communication skills both written and verbal
• Have the ability to work with limited supervision
• Have excellent attention to detail

We offer:
• 24 days holiday plus bank holidays
• Pension Scheme
• Discounted products, mortgage & investment
• Branch Bonus Scheme
• Development Training Programme

Yorkshire Building Society is an equal opportunities employer.