Customer Consultant Retail

Customer Consultant Retail

Location: Lancaster
Salary: £15,753 - £18,378 per annum, plus branch bonus scheme (Paid quarterly) 
Hours of work: Monday - Saturday 35 hours per week. Saturday 9:00 - 12.00pm.
Closing Date: 13th February 2012

Hello my name is Gillian and I'm the Branch Manager at the Lancaster branch. I have been here for just over a year. I have worked for Yorkshire Building Society for almost 19 years, my previous role being the Branch Manager of Blackburn. We currently have 5 members of staff at the branch, and we are now looking to employ an enthusiastic member to help our team at Lancaster continue in its success. We pride ourselves on giving our customers excellent service in a friendly and professional manner. Does this sound like the career for you? If you have any questions regarding the role please don't hesitate to pop in the branch for a chat.

Gillian Chippendale
Branch Manager (Lancaster)

Purpose of Role

If you like people and enjoy delivering high quality customer service, you’ll love working here. Our support and training will make sure that you understand the value of all our products, feel confident identifying customers’ needs and recommending appropriate solutions to meet them, which in turn will help you offer the best possible service experience our customers could wish for.

In this role you will be required to achieve individual and branch objectives for all Retail Sales in accordance with Society Sales Policies. You will exceed customer expectations through achievement of Retail Standards and you will carry out investment meetings in line with the investment sales process selling appropriately the full range of Society retail products against individual and branch targets all aligned with your customers needs. You will also be required to ensure all relevant interview file notes, records and logs are fully completed for sales, compliance and data protection purposes.

If you:
• Have a proven sales track record
• Have previous experience of working in a customer-facing sales environment
• Have good administration & PC skills
• Have fantastic communication skills both written and verbal
• Have the ability to work with limited supervision
• Have excellent attention to detail

We offer:
• 24 days holiday plus bank holidays
• Pension Scheme
• Discounted products, mortgage & investment
• Branch Bonus Scheme
• Development Training Programme

Yorkshire Building Society is an equal opportunities employer.