Customer Care Coordinator

The Danwood Group is Europe’s largest independent document solutions provider. We are looking for enthusiastic individuals to join our growing company. In just four decades, Danwood has become the largest independent supplier of office printing equipment, consumables and associated management services in Europe. Today we support companies and organisations large and small via our network of over 40 offices and over 1800 staff, combining our specialist expertise with the personal touch.

An exciting opportunity has arisen for a Customer Care Coordinator to work at our premises situated at Huntingdon

The main responsibilities for this role include:-

• Build and develop existing customer relationships through on site, telephone and email contact.
• Generate additional sales opportunity for existing customer growth.
• Offer a consultative & proactive approach to solving customer problems.
• To maintain an up to date knowledge of Danwood’s product range and competitive solutions.
• To be able to demonstrate a level of "presentation skills" sufficient to communicate professionally with a typical commercial customer.
• To understand the benefits of dealing with Danwood and be able to communicate them to the customer.
• To understand the principles of "Print Management" software, "EDM" and "scanning software" and be able to communicate the benefits of them to the customer.
• Plan time and activity effectively to meet business needs and company objectives.

To succeed in our Commercial Sales department you must:

• A can do approach to solving problems; identifying issues and using initiative and available resources to resolve
• An ability to discuss the Danwood Portfolio (with support from your manager) to promote customer interest.
• Ability to follow quality assurance and operational processes.
• Understanding of the importance of demonstrating respect and confidentiality regarding company and Danwood customer information.
• Ability to identify issues and propose solutions before the customer brings them to our attention.
• Ability to work individually or as part of a team.
• Ability to create and maintain accurate documentation.
• Excellent Communication skills with Strong listening and questioning skills
• Diligent attention to detail

Benefits and how to apply:

Benefits of working for this dynamic and successful company include generous pay, commission, company car, laptop, PDA, 23 days holiday plus bank holidays, childcare vouchers, and company pension.

Please send a CV with a covering email / letter, including your salary details to our email address quoted on our company website.

Postal applications to:

F.A.O Recruitment, The Danwood Group Ltd, Head Office, Harrisson Place, Lincoln, LN6 3DG

Committed to equal opportunities                                                                                          No agencies please