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Customer Advisor
- Sunderland, Tyne And Wear
- £16,200 - £25,000 per annum, OTE
- 100+ applications
- Job type: Permanent, full-time
- Date:
- Reference: 21091602
Organisation Description
An opportunity has arisen for an experienced Customer Advisor to join the customer service and sales department of a top financial services organisation. The department offers ongoing customer service to existing banking customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package.
Job Description
• You will be taking inbound calls from valued customers, dealing with a range of queries and providing excellent customer service.
• You will be using your excellent interpersonal skills to build rapport with your customer and identify or create a need for further financial products.
• You will be responsible for ensuring bank policies and procedures are adhered to during all conversations with customers.
• You will introduce and set up relevant products and services that meet the needs of the customers, cross selling other banking products and services, and generating referrals as appropriate.
• You will be working towards KPIs, both as an individual and as a team
• Full training will be given, including both theoretical, classroom based training and practical training on the live operational floor.
• You will be working full time hours, with various shift patterns. Most shift patterns include some evenings and weekends and will be allocated in advance.
Person Specification
• Experience of providing excellent customer service
• Experience of working towards sales or other performance targets
• Excellent telephone manner and/or experience of telephone-based sales or customer service
• Self motivation, resilience and a desire to succeed in a targeted sales environment
• Ability to communicate clearly and confidently with customers
• Ability to use effective questioning techniques
And:
• Ability to build strong relationships with customers
• A desire to provide customers with a first class banking service
• Ability to meet and be driven by targets
Reed Specialist Recruitment Limited is an employment agency and employment business
An opportunity has arisen for an experienced Customer Advisor to join the customer service and sales department of a top financial services organisation. The department offers ongoing customer service to existing banking customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package.
Job Description
• You will be taking inbound calls from valued customers, dealing with a range of queries and providing excellent customer service.
• You will be using your excellent interpersonal skills to build rapport with your customer and identify or create a need for further financial products.
• You will be responsible for ensuring bank policies and procedures are adhered to during all conversations with customers.
• You will introduce and set up relevant products and services that meet the needs of the customers, cross selling other banking products and services, and generating referrals as appropriate.
• You will be working towards KPIs, both as an individual and as a team
• Full training will be given, including both theoretical, classroom based training and practical training on the live operational floor.
• You will be working full time hours, with various shift patterns. Most shift patterns include some evenings and weekends and will be allocated in advance.
Person Specification
• Experience of providing excellent customer service
• Experience of working towards sales or other performance targets
• Excellent telephone manner and/or experience of telephone-based sales or customer service
• Self motivation, resilience and a desire to succeed in a targeted sales environment
• Ability to communicate clearly and confidently with customers
• Ability to use effective questioning techniques
And:
• Ability to build strong relationships with customers
• A desire to provide customers with a first class banking service
• Ability to meet and be driven by targets
Reed Specialist Recruitment Limited is an employment agency and employment business
