Customer Advisor Apprentice

** An exciting new apprenticeship opportunity with an immediate start**

Corporate Mobile Connections Ltd, based in Speke, is looking for an enthusiastic and confident individual with good personal communication skills, the ability to show initiative and be successful in a competitive working environment.

The position is for a minimum of 30 hours per week and paid at the National Apprenticeship Minimum Wage rate of £2.65 per hour.

The role will include, but not restricted, to:

• Answering incoming telephone calls in a professional, efficient manner, taking and forwarding messages when necessary
• Maintaining a positive and customer-friendly attitude
• Communicating effectively with customers
• Dealing with customers via telephone and electronically
• Delivering customer service
• Providing administrative support to the sales manager, office manager and company directors
• Identifying and profiling potential clients
• Market research and telesales for campaigns as required
• Quickly gaining and maintaining an in depth knowledge of the company’s products

Qualifications Required:

No formal qualifications required, however GCSE's in Maths and English grades A-C (or equivalent) are preferred, but are not essential.

Training to be provided:

• Intermediate Level 2 NVQ Certificate in Customer Service
• Intermediate Level 2 Certificate in Principles of Customer Service
• Employment Rights and Responsibilities
• Functional Skills English, Maths and ICT (as appropriate)
• Personal Learning and Thinking Skills (PLTS)

You will be required to attend our Speke-based training centre once a week for the first six months of your apprenticeship programme to work towards the above qualifications.