Credit Hire Claims Handler - Chester - paying up to £20,000

To work within the Credit Hire Claims Team managing own caseload of requests for hires and work with the Hire team and Branch team to ensure hires are worked timely and effectively at the least cost to the business.

• Manage own case-load of requests for hires and work with
the Hire team and Branch team to ensure hires are
worked timely and effectively at the least cost to the business
• Arrange the delivery of replacement hire vehicles to Clients.
• Sourcing vehicles from alternative suppliers to meet Clients needs as and when required.
• Constantly updating clients on the progress of their hire.
• Liaising with Local Authorities to arrange plating of taxis to meet the local authorities regulations
• Liaising effectively with the Claims department regarding the current status of the Clients hire and arranging suitable vehicles.
• Updating the Clients file with relevant information using the bespoke company system
• Maximising on hire days and charging rates by ensuring the Client commences hire as requested and the authorised vehicle group booked is correct.
• Co-coordinating the deliveries and collections of vehicles to ensure the least cost to the business and the best use of resource.
• Keeping all relevant paperwork for vehicle and licensing files. up to date with accuracy
• To ensure Service Level Agreements are issued to suppliers and that they are adhered to.

• Knowledge of Credit Hire, General Terms of Agreement and vehicles makes and models.
• Knowledge of the hire business
• Knowledge of Local Authority regulations
• Personal Performance
• Improved Fleet Performance