Credit and Collections Advisor

BrightHouse is the largest rent-to-own company in the United Kingdom with over 260 stores and 227,000 customers. The business reported EBITda of £44.8m in 2012, following 6 years of consistent growth. The company employ in excess of 3000 staff nationwide with expansion planned to continue, with a further 35 stores set to open during the next 12 months - we're hugely successful, financially stable, and growing year on year.

Our customers are at the heart of our business, and we're passionate about putting their needs first, so we're always on the lookout for talented, customer focused people to come and join the team and be part of our on-going success.

Overall Purpose of Job

To achieve agreed targets through compliance to company policies and procedures in order to minimise outstanding debt owed and asset losses.

Main Duties and Responsibilities

- Build strong relationships with customers who need support and counselling in making payments, establish causes and resolve problems

- Follow the BrightHouse collections process

- Communicate with customers via telephone and field home visits, in compliance with the Company customer care policy and maintain a daily record of all customer contact activity

- Strictly adhere to the laws and legislation that govern and regulate our business

- Arrange and carry out authorised product collections from customers

- Drive a company vehicle and comply with BrightHouse vehicle policy

- Assist in ensuring that stock holding areas and shop floor area is maintained to the required standard

- Provide support to all stores within the region as directed

- Comply with health and safety guidelines

- Accommodate a flexible working pattern as required (including some evening work)

Skills/Abilities

- Builds lasting relationships with customers

- Makes clear decisions with methodical process-driven approach

- Communicates with a calm and friendly manner

- Is reliable and resourceful with the ability to adapt to multiple demands

- Has excellent negotiation and listening skills

Education/Knowledge

- Educated to GCSE standard or equivalent

- High awareness in providing good customer service

- Laws and legislation in collections procedures

- Arrears management and counselling techniques

- PC literate

Experience

- Previous job experience in a customer focused role

- Experience of debt management/collections procedures

- Experience working in a regulated environment

Reward & Benefits

- Salary £15000 -  £16500

- Bonus Scheme

- Stakeholder Pension

- Childcare Vouchers

- Staff Purchase Scheme

- 20 Days Holiday plus 8 statutory days

Full Time (39 hours over 5 days, including Saturdays)

You must hold a clean driving license (minimum 1 year's driving experience)