Contract Manager - Crewe

Contract Manager - Crewe - Circa £28,000pa

Hermes is one of the best known names in the home shopping delivery market, providing our customers with high standards of quality and service. 

Hermes are currently looking for a Contract Manager to ensure that the Crewe Depot Operation, which is managed by a subcontractor, meets and exceeds the required service levels for all customers in a cost effective manner.

Principle Responsibilities

To manage the service provided by the Contract Service provider, maintaining budget in order to achieve the agreed service levels

• To work in conjunction with the Contract Service provider to maintain the health, safety and welfare of all employees and visitors
• To monitor radial van route make up and courier drop times working with the service provider to ensure efficient routing.
• To ensure all Hermes employees are developed and trained within the company’s guidelines
• To ensure all required reporting documentation is maintained to the required standard & timescales
• To regularly review agreed Contract service SLA’s
• To work closely with the Hermes team and Contract service provider to ensure improvements are made
• To attend Hermes meetings and represent the depot where required

Knowledge/Experience/Skill/Competencies Needed 

• CPC Licence holder
• Educated to GCSE level or above
• Full current Driving licence
• Management experience in a similar 3P environment
• Must be able to work on own initiative in a pressurised environment
• PC Literate with a working knowledge of Microsoft office
• An understanding of Transport regulations
• Good communicator - able to liaise at all levels
• Numerate self-starter.
• Flexible approach to work

CLOSING DATE:  3RD MARCH 2012