Contact Centre Partners are pleased to be supporting an international Sporting and Leisure company that are looking to recruit a Customer Service Manager to join its growing team in London. The Customer Service Manager will be managing a small team of agents within an inbound sales through service contact centre environment. This is a growing contact centre and the Customer Service Manager will be responsible for the day to day manage...
PACT is delighted to be supporting this UK leading business to source an experienced Statistical Forecaster. You will help to establish, evolve and run processes and procedures to understand all drivers of work into the Customer Service area, map their relationships to determine accurate work volume forecasts across all inbound and outbound channels with the use of your strong numerical and highly statistical mindset. Key Res...
PACT is delighted to be supporting this UK leading business to source an experienced Statistical Forecaster. You will help to establish, evolve and run processes and procedures to understand all drivers of work into the Customer Service area, map their relationships to determine accurate work volume forecasts across all inbound and outbound channels with the use of your strong numerical and highly statistical mindset. Key Res...
Statistical Forecasting Analyst Wales £25,000 - £28,000 + Benefits PACT is delighted to be supporting this UK leading business to source an experienced Statistical Forecaster. You will help to establish, evolve and run processes and procedures to understand all drivers of work into the Customer Service area, map their relationships to determine accurate w...
Statistical Forecasting Analyst South Coast £25,000 - £28,000 + Benefits PACT is delighted to be supporting this UK leading business to source an experienced Statistical Forecaster. You will help to establish, evolve and run processes and procedures to understand all drivers of work into the Customer Service area, map their relationships to determine accu...
Resource Planning & MI Analyst Tyne & Wear £22,000 - £26,000 + Benefits (Pension, Life Insurance, Bonus etc...) PACT is delighted to be supporting this leading UK wide contact centre operation for Planning & MI Analyst to join its growing successful Planning function. The Successful applicant will be highly numerical, creative, and consisten...
PACT are pleased to be supporting a well established market leading company who are looking for an MI Developer to join their team. The successful candidate will be responsible for improving systems and data handling, removing manual processes and streamlining work practices to drive improved efficiency within the MI team. The ideal candidate will be proficient with SAP BW and have the ability to communicate effectively through...
Contact Centre Partners are please to working with a fantastic organisation based in Oxfordshire. Our client is looking for a Call Centre Team Leader to manage 10 FTE within an inbound customer service call centre. As the Call Centre Team Leader you will be responsible for implementing change and motivating the team whilst still delivering excellent customer service. The Call Centre Team Leader will coach and develop teams to achieve ...
Contact Centre Partners are delighted to be supporting this awarding winning organisation based in Essex with this new vacancy to help their commitment to continued customer satisfaction. You will be responsible for monitoring the structure of outbound calls made by customer advisors and constructing recommendations and outlining areas of improvement in quantitative daily, weekly and monthly reports. To ensure this integral role is fu...
PACT are pleased to be supporting a well established market leading company who are looking for an MI Developer to join their team. The successful candidate will be responsible for improving systems and data handling, removing manual processes and streamlining work practices to drive improved efficiency within the MI team. The ideal candidate will be proficient with SAP BW or similar and have the ability to communicate effectiv...
Contact Centre Partners is delighted to be supporting this 'not for profit' organisation with its recruitment of a Contact Centre Project Manager (6 month FTC) for its operation based in London. The focus of the project which you will be responsible for is change and transformation, both from a business operational and culture perspective. You will assess the needs of the organisation and introduce new telephony technologies an...
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Date: Yesterday
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Cork, Ireland
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€60,000 - €75,000 per annum, inc benefits
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0 applications
PACT is delighted to be supporting this leading business in Ireland that required a highly experienced Senior Resource Planning Manager. The successful individual for this role will be responsible for heading up a new Resource Planning team ensuring that current Planning tools and methodologies optimise cost and service across multi site/channel dimensions. Key Responsibilities To optimise the efficient...
CCP are delighted to once again be supporting the world's most customer centric brand with a fantastic new position in their truly amazing London offices. This Senior Author Relations Manager position is a brand new role for my client and requires someone with a real blended background and wealth of experience with relationship management. We need to source a highly motivated Senior Author Relations Manager to provide world-class cus...
9 jobs matching this search were posted in the last week
Contact Centre Partners is delighted to be working with this leading financial services business as it looks to recruit a Contact Centre Manager for its operation just outside of London. Reporting to the Head of Operations, you will be responsible for the management of customer service focused leaders who themselves are responsible for the management of a mid-sized service operation. To be considered for this role you must have...
Contact Centre Partners are currently supporting a specialist online business with the recruitment of a Customer Service Support to join its London based team. The Customer Service Support will respond to telephone and email support enquires whilst maintaining high levels of customer service. You will be experienced in working within a customer orientated contact centre environment and have to ability to support customers with techni...
Contact Centre Partners are pleased to be supporting this dynamic outsourcing business with a new role created due to phenomenal growth and expansion of their bid team. The purpose of this role is to develop cross sector operational customer management solutions, ensuring alignment to sales strategies, effective bid development and the submission and design of winning bids which lead to the implementation of profitable operations. Es...
PACT Recruit is delighted to be supporting this instantly recognisable brand that is looking for an experienced Resource Planning & MI Specialist to join its contact centre operation. Key Responsibilities Produce operational plans to deliver grade of service across all operational areas whilst optimising resource in line with overall strategic direction Provide corrective action to address sho...
Contact Centre Partners are delighted to be working with a well known, growing organisation based in Essex, who are rapidly expanding and looking for Telemarketing Executives to join the business. The Telemarketing Executives will be working within a fast paced, sales environment making outbound business to business calls to generate leads and to book appointments for the field sales team. The Telemarketing Executives will work as...
Contact Centre Partners is delighted to be supporting a leading global e-commerce organisation with its recruitment of a Customer Service Team Manager. Based in Cambridgeshire and reporting to the Contact Centre Manager, you will be responsible for managing approximately 65FTE via team coaches within this fast moving, customer service contact centre operation. The role requires a strong and experienced people manager with a suc...
Contact Centre Partners are pleased to be working with a dynamic, forward thinking business that is currently expanding its call centre. As the Call Centre Team Leader you manage a team of 10-12 Advisors all delivering an excellent customer service and experience, through both sales and service. The Call Centre Team Leader will be responsible for the coaching and development of its workforce force through 1 2 1's, PDP's, Call Coaching and M...
Contact Centre Partners is pleased to be supporting this expanding business with its recruitment of a Head of Sales for its London operation. Reporting to the VP of Global sales, you will be responsible for directing and managing all inbound and outbound sales activities, developing sales plans and strategies, objectives, policies and procedures. This will include directing the activities and objectives of all sales staff as well as ...
PACT is privileged to be supporting this UK known business to source an experienced Resource Business Planning Analyst. You will be required to provide specialist service, input & advice that bring together information regarding customer demand resource supplies & utilise this to maximise Business Processing & Customer Relations performance. You will be part of a team that is responsible for forecasting and demand scheduling for...
Contact Centre Partners are delighted to be working with a well known, financial services organisation based in Surrey who are currently looking for a Customer Service Representative to join their contact centre operation. As the Customer Service Representative you will provide relevant support and assistance to customers by the use of inbound and outbound calls in order to help maximise profitable sales and ensure customer expect...
Contact Centre Partners are delighted to be the sole agency supporting a superb brand that due to restructure and significant growth are currently searching for a Guest Sales Executive within their London based operation. We want to source a personable, commercially minded chatterbox who'll join our client as a Guest Sales Executive. This call desk is one of the most hectic areas of the business. Your main responsibilities will be to ...
Contact Centre Partners are pleased to be working with a well known and well advertised online business based in London who are currently expanding their customer service department and require two Member Services Executives to join their operation. The Member Services Executives will provide a first class customer service experience on all customer queries and enquiries by phone and email within a targeted resolve time, you will ...
