Permanent Positions Currently Available - NEW YEAR START DATES Interaction Recruitment have been given a fantastic opportunity for a large team of customer service agents, to work at the UK's largest contact centre. The role is with an industry leading energy company, based in Peterlee. Due to business...
THE ROLE: Utilising F&S tools, responsibilities will include creating rotation and shift patterns to match call arrival patterns, producing agent schedules, booking training, managing holidays and real time adherence. In addition you will deliver various management information reports and dashboards...