Compalints handler / Aftersales care

Fantastic opportunity for a customer orientated individual to join an expanding organisation based in Peterborough.

Suitable candidates must have previous experience of dealing with Customer complaints and finding effective resolutions

Responsibilities include:

• To ensure the After Sales Team runs to maximum efficiency. To work towards the department’s capacity to effectively resolve all complaints within 48hours and to close all complaints within 10 working days leaving the customer satisfied. 
• To provide daily, weekly and monthly reports to the Supervisor, management, staff and external customers on After Sales performance, Quality Issues and costly errors within the business
• To promote the continuous development and implementation of new systems and methods for working to improve the overall operational aspect of the After Sales team
• To obtain customer and product information relating to faulty products, delivery discrepancies and service issues.
• Deal with incoming emails and telephone calls; respond to any queries in an efficient way and have a sound knowledge of internal systems.
• Regularly update customers on the progress of their claim, ensure the customer is completely satisfied before a complaint is closed.
• To prioritise work loads and manage customers expectations.
• Liaise with the quality and engineering managers to ensure products are fit for purpose.Check stock levels to ensure replacements products can be provided for the customer in a timely fashion, input orders onto the stock processing system and provide estimated  delivery dates.
• Liaise with warehouse and logistics to investigate any supplier or warehouse operative errors resulting in the customer not receiving the correct items
• Ensure the sales team are aware of all warranties to ensure sales opportunities are not missed, relay any sales errors to the sales Manager
• To undertake any other duties and responsibilities expressed and implied which arise from the nature and character of the position.

Immediate interviews are available for the successful candidates.