Club Operations Supervisor - Operations

Club Operations Supervisor - Operations

Summary

Are you a natural Team Leader? Do you want to develop your skills with one of the UK’s most successful companies?

The Gala Coral Group are one of the UK’s most successful companies - and the only gaming company in the UK with significant businesses in the bookmaking, bingo and casino markets, both on the high street and online.

We employ over 16,500 people across our various trading divisions. We operate over 140 bingo clubs, 27 casinos, 1,640 licensed betting offices, 2 Greyhound stadia, a UK telephone betting business and a thriving online gambling business.

We are looking for enthusiastic and talented people, who will relish the challenge of a fast paced and commercially competitive Bingo club environment.

We are looking for enthusiastic and talented people, who will relish the challenge of a fast paced and commercially competitive Bingo club environment.

Responsibilities:

Within our Bingo clubs, we have a Bar and Diner area, offering our customers a great choice of food and drink products. Reporting to the Club Operations Manager, your duties as Supervisor will include:

• Assisting the Club Operations Manager in coaching and developing the Hospitality team to deliver outstanding performance and achieving targets

• Day to day supervision and management of the department in the absence of the Club Operations Manager (Hospitality)
• Ensuring the security and control of all cash and stock and being responsible for stock checks and ordering stock
• Implementing marketing activities in hospitality department in order to maximise club profit
• Liaising with the Club Operations Manager regarding visits from health and hygiene bodies and recording any action that may be required

• Handling customer issues/complaints in line with the Company’s customer care policy

• The ideal candidate will already have supervisory/team leader experience, preferably from a hospitality or leisure background.
• You must already have experience of working in a food and beverage environment and qualifications in this field are desirable. 
• You will demonstrate excellent customer service skills and have the ability to generate and sustain effective work relationships with a diverse range of people.
• You will be PC literate, have excellent organisational skills and be able to prioritise your tasks daily.
• You will be self driven and continually looking to improve business performance.
• The successful candidate will be required to gain a full understanding of all areas within the club, and must work across all of these as needed.
• A flexible and adaptable approach is therefore essential in this position. 

Additional Information

We open our bingo clubs to suit our customer needs, therefore flexibility towards hours of work is a must in this role. In general, clubs are open from 10am to 11pm and working hours will be within this timeframe.