Client Services Co-Ordinator - Relocations

If you have experience within international and corporate professional relocations, and are looking for a new challenge, with prospects for International progression, then read on:

Our client is a move management company that coordinates every aspect of the assignee’s household goods relocation.  Our global clients have international assignees in various locations around the world and our challenge is to deliver 1st class mobility services via our clients Human Resources departments.  This is achieved by managing a panel of mobility suppliers and maintaining strong working relationships.

Reporting into the Department Director, the duties are as follows:

The Client Services Account Coordinator is responsible for organising, managing and overseeing local, European, and International relocations for our Corporate Accounts. 

 -          Dealing with high level corporate assignees, and their Human Resource mangers

-          Formal booking and confirmation of crews, shipping containers, air freight

-          Managing costs and cost tracking

-          Supporting Assignee’s and their families

-          Supporting colleagues, and Client services manager

-          Reporting quality control reports to the relevant account manager on a quarterly basis

-          Site visits to oversee and manage a relocation

-          Coordinating between assignee and relocation company to reduce interference (including dealing with customs documents, insurance, time management from suppliers)

-          Assuming full case responsibility and accountability for the relocation process

The role is key to focusses on business relationships between our client, our suppliers, and our client’s transferring assignees.  The candidate will be responsible for maintaining quality control, and reporting trends/success to the relevant internal national and international key account managers.  Supporting and working with other members of staff.  Managing and coordinating full household transfers from start to finish.  

Skills:

Candidate should have excellent communication skills, both written and verbal

A keen eye for detail - thorough and accurate

Ability to negotiate and problem solve in a professional and efficient manner

Use of all current Microsoft office and packages

Fast learner and interest in maintaining high levels of performance

Graduate calibre or similar with personal experience of International relocation or experience across mulitcultural positions

Experience in managing budgets and deadlines

Conversation additional Europoean language, ideally French speaking

Ability to deal with high level corporate accounts and their representatives