Client Manager - Corporate Insurance Reading

An exciting opportunity has arisen for a Client Manager within Aon Corporate based in our Reading office. Reporting to the Client Management Director, the primary responsibility of this role is to be the key contact between the Client and Corporate insurance, handling a portfolio in the region of £400K-£600K. The Client Manager is responsible for, co-ordinates and manages the provision of service to their clients, drawing upon designated service teams, and specialist resources, including those from other Divisions.As a Client Manager your key responsibilities will include: 1. Managing the service provided to clients by Corporate and those to whom we subcontract elements of service. Ensuring the highest level of service to each assigned client in line with the agreed client service tools Identifying each client's service requirements and manage the team to ensure service meets agree standards Managing client expectations: keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems Ensuring delivery to highest standard using best practice processes and conducting regular reviews with clients Maintaining client files in accordance with agreed procedures, keeping records complete, accurate and up to date 2. Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon Building and maintaining a good understanding of each client's business including financial performance, objectives, market perception, products and services, management structure and key personnel Building and maintaining a good understanding of each client's industry including general industry issues and cycles and the client's market position and competitors Ensuring that each client's risks are identified and appropriate risk and insurance solutions are provided Identifying the clients other needs and match Aon solutions to those needs where appropriate. Maintaining account development plans Identifying the clients' existing relationships with Aon and work with them as a "One Aon" team to share information, co-ordinate approach and deliver synergies Communicating client and industry knowledge to the service team, other parts of Aon and to insurers as appropriate in conjunction with Client Service Advisors and Brokers Holding regular team briefings on each client's business and risk issues. Updating the team on key issues following client meetings 3. Build client relationships with key decision-makers. Identifying the key decision-makers and facilitate relationships between these individuals and the appropriate Aon personnel. Developing and maintaining information on key contact's style, preferences and other details as appropriate Keeping client advised of key issues, including insurance market trends, changes in legislation and new and innovative products and services Acting as dual servicer for other client managers as required and ensure dual serving on own clients where appropriate 4. Grow the revenue and profitability of his/her client portfolio. Meet annual revenue target for this portfolio. Identify and monitor the cost of providing service Ensure that complete and accurate time records are maintained by whole service team using the division's time recording system Calculate target fees using the Aon Pricing System and negotiate acceptable fee with each client Develop plans to achieve profitability on all clients and agree actions with Client Management Director Identify services outside the SoSA and negotiate additional fees 5. Comply with regulatory requirements and business procedures, and any other standards or requirements as communicated.As a Client Manageryour skills and qualifications will include: Achieved or working towards ACII/FCII or equivalent Proven experience in the insurance industry with experience in client relationship management Commercial understanding of business, i.e. market forces, business drivers, etc. Good understanding of client business and risk issues Understanding of the insurance market dynamics and key players Programme design Insurance technical knowledge Knowledge of Aon products and services Client relationship management skills Experience in fee setting, negotiation, influencing Effective communication and presenting skills Sales skills What we're looking for in you Consultative approach Self disciplined and organised Achievement and results focused Client focused Commitment to ex