Claims Operations Manager

An exciting opportunity has arisen for a highly competent and experienced Motor Insurance Claims Operations Manager to join an insurance company in their Newcastle operation.  You will work to ensure the continued success and development of an already thriving business, protecting claims costs and minimising losses. It is imperative that this individual demonstrates the skills required for successful development of the office and the team as a whole.

Key responsibilities will involve.
- Recruitment, discipline and training of all staff in the team including recruitment and training of Claims Team Managers, who will each be responsible for the supervision of a team of Motor Claims Handlers.
- You will support and develop team managers in their roles so that they maximise their contribution and potential.
- You will provide feedback and regular communication to the Head of Claims on success and failure.
- To contribute to the planning and delivery of the Claims Operating plan and team set up.
- Work and resource distribution.
- Ensuring your area provides a quality service to the customer base, to achieve KPIs, service standards including production of accurate timely and meaningful reports.
- Leading or being involved in IT enhancement projects or the design, development and implementation of new practices.
- Responsibility for the selection of new staff, these being team managers and claims handlers, ensuring budgetary requirements are met, deciding selection criteria, interviewing, making final decisions regarding success of applicants.
-Inducting staff, identifying training needs.
-Performance reviews, appraisals, dealing with disciplinary issues.
-To be technical referral point on claims matters and when required, handle own caseload of high profile and complex claims.
- To instruct suppliers, provide witness statements and represent the business in court if necessary.
- Overseeing all procedures and processes to ensure the effective development and delivery of the claims strategy and vision.

In return for vast experience and skills relevant for the role, with a can-do attitude, a competitive salary will be on offer which is completely dependent on work history, skills and performance at interview.

Applicants MUST have experience in an equivalent role to the one described above.  You must have a thorough understanding of policy cover and claims processes and procedures within the motor insurance field.  Senior Operations management running ideally large teams and Team Managers is essential, along with experience in performance management, training and development and decision making which dovetails this. Effective communication skills with both internal and external customers and staff are vital as is a high level of numerical ability to deal with budgets and work flow volumes. ACII qualifications and a degree will put candidates at an advantage