Claims Negotiator

Job Purpose:          

To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FSA regulations, and legislative and policy guidelines. 

Job Responsibilities:

-         To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards

-          To ensure that all files are reserved accurately and promptly within our reserving philosophy. To be personally responsible for ensuring the reserves fully reflect the level of damages on each file

-          To process cheques on claims files as required and in accordance with your authorities

-          In total loss cases, negotiate settlement and investigate where necessary

-          To dispose of salvage in accordance with the agreed categories and our salvage contract terms

-          In theft/fire claims, to instruct assessors as necessary, consider their reports and negotiate settlement

-          To be aware of potential fraudulent claims and seek guidance if required

-          Ensure compliance with TCF principles when liaising with customers and handling claims

-          Identify and effect all potential recoveries from the relevant parties

-          Maintain diary within SLA and KPI’S  and undertake regular file reviews to ensure effective and timely settlement of all claims

-          Provide support to the Claims Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S

-          To be compliant with health and safety policies at all times

-          To ensure compliance with company and other relevant standards/ regulations at all times

-          Any other reasonable duties as required

Job Specific Competencies:

Experience

-          Experience of handling motor claims

Skills

-          Excellent communication skills, both verbal and written

-          Negotiation and influencing skills

-          Good time management and organisation skills with the ability to prioritise work

-          Problem solving skills with the ability to adopt a logical approach to resolving  problems

-          Strong customer service skills

-          Good numeracy and literacy skills

-          Computer literate

Knowledge

-          Sound knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims

-          General understanding of motor claims handling

Behaviours

-          Customer focussed

-          Self motivated and enthusiastic

-          Takes initiative to make decisions

-          An organised and proactive approach

-          Emphasis on attention to detail and accuracy

-          Able to work on your own initiative and as part of a team

-          A flexible approach and positive attitude

-          Confident in presenting complex information in a clear and concise manner

-          Strives to deliver performance targets and drive business improvements to contribute to the success of the business

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion and unless otherwise advised Travail will keep your details on file and contact you with future relevant opportunities.