Claims Advisors Chesterfield

Our client located in Chesterfield are looking recruit Claim Advisors. This is a permanent opportunity to work for a growing organisation.
The role is to effectively process insurance claims within agreed standards and guidelines. You must demonstrate strong customer service skills whilst also maximising opportunities for business growth.

*To process incoming claims via the various channels in accordance with company procedures
*Take effective ownership of customer queries, assess and take the appropriate action
*Recognise and respond proactively to all up-selling opportunities.
*Deliver excellent customer service at all times
*Liaise with clients/partners/other departments and third parties as required
*Respond to and resolve all enquiries from customers in accordance with agreed time, quality and procedural standards.
*Record, store and maintain customer information and record customer requests using the appropriate systems to provide accurate reference documentation.

*Excellent customer service skills and telephone manner
*Able to communicate well at all levels
*Excellent organisational skills.
*Ability to multi-task
*Calm and capable under pressure
*Computer literate
*Ability to problem solve
*Effective decision maker
*Able to develop and adapt o changing work circumstances
*Able to work on own initiative
*Attention to detail