Claims Advisors Chesterfield

Our client located in Chesterfield are looking recruit Claim Advisors. This is a permanent opportunity to work for a growing organisation.
The role is to effectively process insurance claims within agreed standards and guidelines. You must demonstrate strong customer service skills whilst also maximising opportunities for business growth. on this date.

*To process incoming claims via the various channels in accordance with company procedures
*Take effective ownership of customer queries, assess and take the appropriate action
*Recognise and respond proactively to all up-selling opportunities.
*Deliver excellent customer service at all times
*Liaise with clients/partners/other departments and third parties as required
*Respond to and resolve all enquiries from customers in accordance with agreed time, quality and procedural standards.
*Record, store and maintain customer information and record customer requests using the appropriate systems to provide accurate reference documentation.

*Excellent customer service skills and telephone manner
*Able to communicate well at all levels
*Excellent organisational skills.
*Ability to multi-task
*Calm and capable under pressure
*Computer literate
*Ability to problem solve
*Effective decision maker
*Able to develop and adapt o changing work circumstances
*Able to work on own initiative
*Attention to detail