Change Manager - Complaints
- Teesside, Cleveland
- Salary not specified
- 1 application
- Job type: Permanent, full-time
- Date:
- Reference: 23021113
Role : Change Manager - Complaints - AVP
Location: Teesside, Kirkby or Northampton
Salary: £32000 - £39,000
At Barclaycard, we live and breathe innovation. We’re not standing still and are always searching for new ways to challenge traditional ways of making payments simpler for our customers. Working together, we’re looking forward to a vibrant and exciting future.
We’re looking for a Change Manager to join the team, to lead and deliver the successful implementation of business change for Complaint operations. This will be achieved through taking ownership and working to support the Senior Change Manager and the Complaint Leadership Team’s agenda. As the Change Manager, you’ll drive change through working with colleagues across Barclaycard and RBB to deliver change that will improve processes, operating practices and embed new and improved systems into complaint operations. You’ll identify, shape and deliver business initiatives that enable complaint operations to deliver improved customer service and bring improved operational efficiency, whilst mitigating projects risks and impacts to operations. You’ll support the development of a continuous improvement culture by encouraging the generation of ideas, and taking ownership to shape, plan and control business design and analysis of related activity, to advance and support the high performance delivery of change projects.
What you’ll need
You’ll have proven experience of leading and delivering operational change projects in a complaints environment within financial services. Ideally, you’ll be formally accredited to a professionally recognised change management related qualification and will have sound business analysis skills. The ability to follow project management good practise, build business cases to support project authorisation process, project planning and management skill sets is essential as well as a motivational leadership style that can encourage a matrix of individuals that need to share a common goal to deliver the full potential of the business change.
At Barclaycard, we believe that change is a good thing. We encourage new ideas and innovation, and are committed to keeping one step ahead of the competition and making payments simpler for our customers. We’re always thinking ahead, and have exciting plans for the future.
Barclaycard
From Europe to the USA, and from Africa and the Middle East to the Far East, over 23 million Barclaycard customers enjoy the benefits of our innovative approach to business. Dedicated to success, our strong international growth has laid the foundation for an exciting future where we truly drive solutions that make payments simpler for all of our customers.
What you will get in return
With a highly competitive salary and an attractive pension package, you’ll enjoy a great range of benefits at Barclaycard. Private healthcare and above average holiday entitlements are standard, and we’ll match your career aspirations to superb training and development opportunities.
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Location: Teesside, Kirkby or Northampton
Salary: £32000 - £39,000
At Barclaycard, we live and breathe innovation. We’re not standing still and are always searching for new ways to challenge traditional ways of making payments simpler for our customers. Working together, we’re looking forward to a vibrant and exciting future.
We’re looking for a Change Manager to join the team, to lead and deliver the successful implementation of business change for Complaint operations. This will be achieved through taking ownership and working to support the Senior Change Manager and the Complaint Leadership Team’s agenda. As the Change Manager, you’ll drive change through working with colleagues across Barclaycard and RBB to deliver change that will improve processes, operating practices and embed new and improved systems into complaint operations. You’ll identify, shape and deliver business initiatives that enable complaint operations to deliver improved customer service and bring improved operational efficiency, whilst mitigating projects risks and impacts to operations. You’ll support the development of a continuous improvement culture by encouraging the generation of ideas, and taking ownership to shape, plan and control business design and analysis of related activity, to advance and support the high performance delivery of change projects.
What you’ll need
You’ll have proven experience of leading and delivering operational change projects in a complaints environment within financial services. Ideally, you’ll be formally accredited to a professionally recognised change management related qualification and will have sound business analysis skills. The ability to follow project management good practise, build business cases to support project authorisation process, project planning and management skill sets is essential as well as a motivational leadership style that can encourage a matrix of individuals that need to share a common goal to deliver the full potential of the business change.
At Barclaycard, we believe that change is a good thing. We encourage new ideas and innovation, and are committed to keeping one step ahead of the competition and making payments simpler for our customers. We’re always thinking ahead, and have exciting plans for the future.
Barclaycard
From Europe to the USA, and from Africa and the Middle East to the Far East, over 23 million Barclaycard customers enjoy the benefits of our innovative approach to business. Dedicated to success, our strong international growth has laid the foundation for an exciting future where we truly drive solutions that make payments simpler for all of our customers.
What you will get in return
With a highly competitive salary and an attractive pension package, you’ll enjoy a great range of benefits at Barclaycard. Private healthcare and above average holiday entitlements are standard, and we’ll match your career aspirations to superb training and development opportunities.
.
