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Call Centre Operations Manager
- Exeter, Devon
- £40,000 per annum, inc benefits
- 13 applications
- Job type: Permanent, full-time
- Date:
- Reference: 21169824
-
Duration: Permanent
Call Centre Operations Manager
Exeter, Devon
£40,000 Plus Commission, Local Transport Links, 28 Days' Holiday (including bank holidays)
Calling all dedicated Call Centre Managers! Are you an effective leader with experience in an inbound and outbound sales environment? If so, read on.
A superb opportunity has arisen for a Call Centre Operations Manager to join our client, a well established and successful company providing debt solution services. They help consumers reclaim any monies due as a result of being inappropriately sold financial products.
Offering ongoing training to enable you to maximise your earning potential, as well as excellent career progression prospects, this is the ideal platform to develop your call centre career.
As the Call Centre Operations Manager, you'll be responsible for managing our client's call centre operations. Delivering new business for all existing products and supporting the development of new products and services, you will drive an effective and cost-efficient operation in line with the company's strategic objectives.
Whilst predominantly based in our client's Exeter office, you will be required to travel to the Torquay office once a week, at the most.
With confidence and efficiency, you will:
- Drive the implementation of the overall corporate business strategy relating to call centre operations
- Ensuring overall effective management of the call centres, including recruitment, training and delivering sales targets
- Collaborating with other business functions to develop effective end-to-end operational processes
- Ensuring the delivery of exceptional customer service across all call centre sites
- Owning the call centre operations systems and tools
To be considered for this role, you must have:
- Demonstrable experience as a call centre manager in a fast-growing inbound and outbound sales environment, including proven sales success
- A proven track record of delivering high standards of customer service and business performance, including maximising new business opportunities in line with an annual business plan
- Extensive knowledge of call centre systems and processes
- Effective people management skills, including resource planning, recruitment, coaching and mentoring
Commercially minded, as a Call Centre Operations Manager, you'll be professional with the ability to inspire others and interpret visions and translate them into operational reality. Highly organised, you'll have good time management skills, plenty of self-motivation and the ability to work on your own initiative.
To apply for the role of Call Centre Operations Manager, please apply via the button shown.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
Additional Keywords: Call Centre Operations Manager, Call Centre Manager, Call Centre Supervisor, Call Centre Team Leader, Customer Service Manager, Sales Manager, Sales Team Leader, Customer Service Team Leader, Customer Service Supervisor.
Exeter, Devon
£40,000 Plus Commission, Local Transport Links, 28 Days' Holiday (including bank holidays)
Calling all dedicated Call Centre Managers! Are you an effective leader with experience in an inbound and outbound sales environment? If so, read on.
A superb opportunity has arisen for a Call Centre Operations Manager to join our client, a well established and successful company providing debt solution services. They help consumers reclaim any monies due as a result of being inappropriately sold financial products.
Offering ongoing training to enable you to maximise your earning potential, as well as excellent career progression prospects, this is the ideal platform to develop your call centre career.
As the Call Centre Operations Manager, you'll be responsible for managing our client's call centre operations. Delivering new business for all existing products and supporting the development of new products and services, you will drive an effective and cost-efficient operation in line with the company's strategic objectives.
Whilst predominantly based in our client's Exeter office, you will be required to travel to the Torquay office once a week, at the most.
With confidence and efficiency, you will:
- Drive the implementation of the overall corporate business strategy relating to call centre operations
- Ensuring overall effective management of the call centres, including recruitment, training and delivering sales targets
- Collaborating with other business functions to develop effective end-to-end operational processes
- Ensuring the delivery of exceptional customer service across all call centre sites
- Owning the call centre operations systems and tools
To be considered for this role, you must have:
- Demonstrable experience as a call centre manager in a fast-growing inbound and outbound sales environment, including proven sales success
- A proven track record of delivering high standards of customer service and business performance, including maximising new business opportunities in line with an annual business plan
- Extensive knowledge of call centre systems and processes
- Effective people management skills, including resource planning, recruitment, coaching and mentoring
Commercially minded, as a Call Centre Operations Manager, you'll be professional with the ability to inspire others and interpret visions and translate them into operational reality. Highly organised, you'll have good time management skills, plenty of self-motivation and the ability to work on your own initiative.
To apply for the role of Call Centre Operations Manager, please apply via the button shown.
This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.
Additional Keywords: Call Centre Operations Manager, Call Centre Manager, Call Centre Supervisor, Call Centre Team Leader, Customer Service Manager, Sales Manager, Sales Team Leader, Customer Service Team Leader, Customer Service Supervisor.
