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Call Centre Customer service Operatives
- Oldbury, West Midlands
- £17,000 - £22,500 per annum
- 100+ applications
- Job type: Permanent, full-time
- Date:
- Reference: 21181971
Are you looking for your next challenge? Would you thrive in a high energy, high performance, values based culture? Then BT has an exciting opportunity for you......
BT is delighted to be involved in the overall regeneration of West Bromwich in partnership with Sandwell Metropolitan Borough Council by opening a new customer service centre.
The centre is a new state-of-the-art business development centre in Providence Place, West Bromwich.
The brand new centre will provide exceptional levels of customer care to BT customers.
You will be taking inbound calls, dealing with billing and general enquiries, and acting as the first point of contact for BT customers. You will be delivering exceptional customer service and be totally committed to being the best that you can. You will have a natural ability to build rapport with customers, an instinct for spotting sales opportunities and resolving customer issues in a positive way.
We are looking for a person who:
*Has strong personal standards and values
*Is committed to positively making a difference to our customers and colleagues
*Has energy and enthusiasm
Only apply if you:
*Possess previous experience in a Customer Service role
*Are comfortable selling to customers
*Have the ability to take ownership and resolve Customer issues
*Possess a strong Team ethos
*Can demonstrate strong Communication Skills
The type of people we are looking for we know may be hard to find but we are looking for a real cultural fit that will deliver something different. Would you like to be part of that?
Reward & benefits
What's in it for you?
*The Advisor roles will have a starting salary of £17,000
*Monthly performance based bonus with On Target Earnings of up to £22,500 - with the potential to earn more in return for great results.
*Fantastic personal and professional development opportunities including NVQs and leadership programmes
*Great benefits package, including free BT broadband and BT Vision on-demand TV
*Interest free season ticket loans are available for travel purposes for tickets of £200+.
BT will provide you with a structured 5 week world class induction training programme to help get you off to a great start with a focus on ensuring you have the skills and knowledge to "Wow" the customer.
The centre will be open initially from 8am - 8pm on weekdays and 9am-6pm on weekends. You will be required to work shift patterns covering these hours. Your hours of work will be 37 hours per week.
Customer service experience. Good GCSE passes particulary English and maths. Good listener. Quick thinker. Computer literate.
BT is delighted to be involved in the overall regeneration of West Bromwich in partnership with Sandwell Metropolitan Borough Council by opening a new customer service centre.
The centre is a new state-of-the-art business development centre in Providence Place, West Bromwich.
The brand new centre will provide exceptional levels of customer care to BT customers.
You will be taking inbound calls, dealing with billing and general enquiries, and acting as the first point of contact for BT customers. You will be delivering exceptional customer service and be totally committed to being the best that you can. You will have a natural ability to build rapport with customers, an instinct for spotting sales opportunities and resolving customer issues in a positive way.
We are looking for a person who:
*Has strong personal standards and values
*Is committed to positively making a difference to our customers and colleagues
*Has energy and enthusiasm
Only apply if you:
*Possess previous experience in a Customer Service role
*Are comfortable selling to customers
*Have the ability to take ownership and resolve Customer issues
*Possess a strong Team ethos
*Can demonstrate strong Communication Skills
The type of people we are looking for we know may be hard to find but we are looking for a real cultural fit that will deliver something different. Would you like to be part of that?
Reward & benefits
What's in it for you?
*The Advisor roles will have a starting salary of £17,000
*Monthly performance based bonus with On Target Earnings of up to £22,500 - with the potential to earn more in return for great results.
*Fantastic personal and professional development opportunities including NVQs and leadership programmes
*Great benefits package, including free BT broadband and BT Vision on-demand TV
*Interest free season ticket loans are available for travel purposes for tickets of £200+.
BT will provide you with a structured 5 week world class induction training programme to help get you off to a great start with a focus on ensuring you have the skills and knowledge to "Wow" the customer.
The centre will be open initially from 8am - 8pm on weekdays and 9am-6pm on weekends. You will be required to work shift patterns covering these hours. Your hours of work will be 37 hours per week.
Customer service experience. Good GCSE passes particulary English and maths. Good listener. Quick thinker. Computer literate.
