You will manage and lead the day to day activities of the helpdesk teams; ensuring performance levels are maintained to meet SLA's. Provide an interface to customers on all aspects of customer service, liaising internally to agree and improve business processes where possible. About the Role: Manage resources ensuring that minimum levels of performance are consistently achieved To analyse queries received through the ...
Company Information: Large Financial Services organisation requires an experienced Change specialist who has specific experience of managing change and continuous improvement within a highly regulated contact centre environment About the Role: To own the entire change agenda for the Customer Sales &Service (CS&S) department, ensuring that change activities are deployed in a cohesive manner to ensure that colleagues can ...
Company Information: Large Financial Services organisation requires an experienced Compliance / Governance specialist who has specific experience of process improvement within a highly regulated contact centre environment About the Role: To ensure that Customer Service & Sales is a well managed department by championing, implementing and assuring that processes are operating in accordance with Operational Excellence standar...
We are urgently seeking an experienced Claims Operations Manager to work on a contract basis for 6 months. Its imperative that you have Claims operational management experience and, given the urgency of this post, you must be available immediately. You will have departmental control (c70FTE) and manage the day to day challenges of a fast paced claims dept. This would be a great opportunity for someone who is looking for a solely cont...
An internationally recognised organisation, with state of the art operations and 5 million + customers in over 100 countries are looking to appoint a highly experienced Forecasting / Scheduling and MI Manager to lead and develop a newly structured and developing team in delivering and supporting key operational plans within their Middlesex contact centre. Company Information: This is a very exciting opportunity to develop an...
A fantastic opportunity to work within a fast paced and dynamic organisation to play a key role within an established Sales and Service department. You will lead a successful department in achieving sales targets and customer service levels whilst enabling delivery of process and change improvement across business areas. Company Information: Joining a leading UK business and a leader in their field during a exciting and developi...
We are seeking an exceptionally well rounded Head of Operations for this highly demanding customer focussed environment. You will have overall responsibility for driving performance of all the Team Managers and Agents within this people orientated customer driven environment. About the Role: To inspire, lead the Customer Service Team Managers and their teams in order to achieve and improve set company objectives. T...
I am looking for a Contact Centre specialist with a passion and previous experience driving Customer Experience and implementing improvements to ensure quality of service is received at all levels. About the Role: The main purpose of this role is responsibility for the user experience, from the contact centre and the website. Working closely with other areas of the business including the Customer Support teams to ensure th...
A Multi Lingual Team Leader is required to join this Global Organisation. This business is looking for a customer focussed people person who speaks at least 2 languages. Start Date: June 2013 About the Role: To manage a team of 10-25 Customer Service Advisors in a call centre environment. To ensure that your team are adhering to agreed internal KPIs and SLAs. Provide support in line with what the busi...
This is an excellent opportunity for a successful Senior Contact Centre Manager to join an operation in which there is going to be considerable growth over the next 12 months. You will have the opportunity to take charge of this project and drive is forward successfully. About the Role: You will successfully manage, coach and develop Team Leaders to ensure their advisors achieve KPI targets for sales and customer service <br ...
We are seeking an influential & engaging coach who has a natural passion for developing individuals resulting in excellent customer experience. You'll have experience of coaching techniques, quality measures and ability to build relationships across all levels. About the Role: . Create and maintain an on-going relationship with all Team Leaders to ensure continuous improvements in their performance. Identify de...
Company Information: Brand New UK set up - Utilities organisation, extremely exciting opportunity to support the build & on-going development of a new UK contact centre operation About the Role: We are seeking an exceptional and highly skilled Senior Operations Manager. You will have overall responsibility for building a team of 250FTE, end to end service Candidates absolutely MUST have significant utilities experie...
To unify and lead an already successful MI team to deliver business insight across various business functions and to business demand. The successful candidate will be working in a fast paced environment where their department offer a pivotal and highly important service within the operation. Company Information: An employer of choice on the South Coast and a company that would offer excellent opportunities and reward the succes...
10 jobs matching this search were posted in the last week
We are looking for someone who has previously worked in an Account Management position with extensive experience in Business Development with new and existing partners. The position will require both an exceptional ability to build relationships and strategically develop business by implementing existing products and new channels in the business. About the Role: This position will be responsible for the on-going long term relat...
We are seeking a Call Centre Manager to assist with the day to day management of a busy customer service contact centre. Working alongside the Operations Manager to deliver outstanding service to all B2C customers. Great opportunity to work for an expanding operation. About the Role: Responsible for productivity and performance of all Team Leaders Manage staff against agreed quality targets Create training and co...
About the Role: As Team Leader, you will be responsible for leading, coaching and developing a Team of Communicators handling telephone contacts as well as on and off line channels for our client's portfolio of products. You will work as part of a Team providing expertise and ensuring the delivery of superior customer service, advice and after care. You will be responsible ensuring the delivery of the Team's performance ...
A outstanding opportunity for a Senior Resource Planning Analyst / Manager to join a dynamic and growing organisation. The successful individual will be an analytical thinker, commercial astute and a inspirational leader who will be looking to join a highly sought after UK and International operation that will offer the chance to carve an enviable and progressive career path at a hugely exciting time. About the Role:<br /...
Our client, a highly successful and leading Financial Services organisation have the requirement for an exceptional Senior Operations Manager to join their large and growing operation. For this post we are seeking a highly commercial, strategic operator. Working within the Senior Management team and leading a team of direct reports, the successful person into this post will have the following responsibilities: Working closely with th...
We're seeking an experienced Team Manager who ideally has experience of managing a multi-disciplined team (sales, service including technical would be hugely desired) above all you must be an influential leader and have experience of working within a contact centre environment. This is a great opportunity to work for a house hold name with a fantastic brand and reputation. About the Role: Manage team effectively ensuring perfo...
We are seeking a highly credible, capable and motivated Planning professional to join a growing, developing team within an organisation who are undergoing rapid, exciting change and development. Key requirements of the post are: To deliver exacting long, medium and short term forecasts Deliver resource planning and scheduling to ensure that staff resources meet anticipated business demands and the achievement of o...
This is an opportunity to join a unique business based in central London. If you have experience of managing a Collections operation and are wanting to join a progressive and forward thinking business we would love to hear from you. About the Role: Lead and motivate collections teams, ensuring they reach they all business KPI's and targets Managing any external relationships Working closely with all internal dep...
A fantastic opportunity has arisen within an established and growing business for someone who has exceptional Quality skills and experience with delivering improvements in line with business customer experience objectives. About the Role: Monitor, analyse and Understand customer feedback, producing detailed MI to allow the company to learn and adapt their processes. Analyse and make recommendations to improve customer j...
This role reports to the Call Quality Team Leader and you will undertake the task of building, maintaining and analysing queries within Speech Analytics About the Role: Building and developing new queries within Speech Analytics (Nexidia).. Providing regular Management Information. Ensuring that Speech business processes are adhered to. Maintaining and developing new reporting within Speech to assist in m...
This is an outstanding opportunity for a strategically minded Contact Centre Manager to join this well established and fast growing outsourcer. The successful candidate will manage the Contact Centre Operations and be responsible for the strategic management of key client contracts. About the Role: This role will report into the Vice President and you will 'manage upwards' to ensure that the client is at the core of all strat...
We are currently looking to recruit an experienced Resource Planning Analyst to support a highly developed and successful planning department within a dynamic and forward thinking operation. The successful candidate will be rewarded with an excellent salary and opportunities for further development and progression. Company Information: A fantastic prospect to join one of the most regarded and sought after businesses ...
