Business Manager - Welfare to Work

Business Manager sought for opportunity with one of the UKs leading training providers. This role is based in Aberdare & Pontypridd

The client is one of the UK’s leading youth and adult learning organisations, as well as a growing provider of services in the Welfare to Work Sector. They are an independent, not-for-profit (3rd Sector) organisation that provides health, social care, training and employment services to some 56,000 people each year in the UK, Ireland, Netherlands and Poland,.

Reporting to the Head of Operations - North, this role involves leading and managing the business and staff at their Aberdare & Pontypridd Learning Centres to maximise performance and profitability.  You will be involved in all aspects of running the Business Centres, including staff management, business development, financial control, ensuring targets/performance indicators are met.  You will also be required to manage existing and any future sub contracts relating to the Centres.

What you’ll be doing:

• Maximising contract performance by fully understanding contractual obligations and performance targets.
• Operational management of the Learning Centres.
• Agreeing and setting targets with staff members based on contractual and other requirements, including awarding bodies, inspectorate and others as applicable.
• Required to manage existing and any future sub contracts.
• Risk Management:  Identification of all issues impacting negatively on delivery or performance and implementing corrective action as necessary.
• Ongoing and proactive management of staff performance against agreed targets to ensure volume, financial, contractual and other obligations are met and exceeded.
• Ensuring overall branch performance is on target and where it is not, to develop and implement corrective action plans to bring performance back on target
• Planning/controlling income/expenditure ensuring a profitable business.
• Ensuring that contracts are run in accordance with external and internal procedures.
• Full implementation of company policies and procedures.
• Recruiting, retaining, managing, developing and maintaining discipline of your staff.
• Contribute to business growth through networking and key stakeholder management.
• Identify growth opportunities by sourcing and securing new leads.
• Develop effective working relationships with all relevant JCP personnel.
• Good relationship management with other Centres and across relevant supply chains.
• Working with the Head of Operations and other staff to promote the company as an industry leader.

Standard responsibilities

• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
• Evidence own progress and achievement using CPD
• Take appropriate responsibility to ensure the health and safety of self and others
• Advance and integrate equality and diversity throughout all activities.
• Undertake any other tasks and responsibilities appropriate to the level of this post.
• Comply with company policies and procedures at all times.

What you’ll need to have:

• Previous people management responsibility.
• A good understanding of the welfare to work industry and The Work Programme.
• A proven track record in achieving targets through teams.
• A commercial focus and will be performance driven to achieve results.
• An analysis capability and will be comfortable using performance and market data
• Management experience gained within a commercial, customer-focused environment.
• Experience of managing complex contractual requirements with P&L responsibility.
• Quality driven with a passion for the delivery of excellent services.
• Experience of working with socially and economically disadvantaged people.
• Communication skills that engage people and promote understanding.
• A clear strategy for the delivery and expansion of existing and new contracts.
• Act as a role model to other staff and colleagues.
• Degree level qualification an advantage.
• Working knowledge of Welsh language would be an advantage

You will be expected to take responsibility for your own professional development and participate in relevant internal and external training/activities.

The salary offered is up to £32,000  plus company car, mobile phone and laptop.